Operations Manager

System Care; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading commercial cleaning and maintenance services company in Kuala Lumpur is seeking an Operations Manager. This role is vital for ensuring operational excellence, team leadership, and collaboration with clients and suppliers. The ideal candidate will have extensive experience in cleaning operations and a proven track record in management.

Benefits

Performance Bonus

Incentive Trips

Qualifications

• At least 7 years of experience in cleaning operations or related field.
• Minimum of 2 years in a management role.

Responsibilities

• Schedule daily meetings with operations team.
• Plan and allocate resources according to priorities.
• Conduct regular site inspections.

Skills

Leadership

Communication

Integrity

Customer Orientation

Education

Bachelor’s Degree in Hospitality

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Operations Management

Tools

MS Office

Job description

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To manage the daily cleaning operations, ensuring operational excellence across all our clients’ premises. This role involves planning of resources, process improvement, team leadership, and close collaboration with suppliers and clients to achieve operations goals. The Operations Manager is crucial for maintaining operational standards and exceeding clients’ expectations.

Duties & Responsibilities:

1. Schedule daily meeting with operations team.
2. Plan and allocate resources according to priorities.
3. Submit weekly and monthly operations report to senior management.
4. Attend weekly / monthly meetings with clients.
5. Conduct regular site inspection with staff and/or client.
6. Maintain high standards of quality control, hygiene, staff discipline, health & safety.
7. Ensure operations team adhere strictly to contractual obligations, work schedules, cleaning SOP, safety policies, and other regulations.
8. Plan, coordinate, and commence new project mobilization successfully, and to lead any demobilization process.
9. Check and approve all monthly orders to achieve or exceed budget target.
10. Control and manage operations budget to align with business goals.
11. Ensure the cleaning crew always have adequate supplies, working machinery and equipment, and proper attire.
12. Develop standard operating procedures and KPIs to increase productivity and work efficiency.
13. Evaluate the performance of assigned team members periodically and ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
14. Organize and lead recruitment of cleaning crew, both local and foreigner workers.
15. Collaborate with HR on staff welfare, disciplinary issues, and payroll related matters.
16. Attend site visits and assist on tender submissions.
17. Prepare and conduct trainings on chemical handling, health & safety, cleaning methodology and machine operation.
18. To liaise with vendors on machinery breakdowns, trainings, and service level.

Job Requirements:

• Bachelor’s Degree in Hospitality, Business Administration, Operations Management, or related field.
• At least 7 years of experience in cleaning operations, housekeeping, security, facilities management, or relevant industry, with a minimum of 2 years in a management role.
• Strong Integrity, resourceful, diligent, and meticulous.
• Proven track record with good references.
• Outstanding leadership, team management, and communication skills.
• Proficient in English and Bahasa Malaysia.
• Responsive and customer oriented.
• Good written and verbal skills.
• Possess strong training, leadership, and people management skills.
• Possess own transport and valid driving license.
• Office located near Jalan Kuchai Lama.
• Proficient in MS Office, especially Word, Excel, and PowerPoint.
• Proficiency in floor care and maintenance, carpet cleaning, landscaping and/or building façade cleaning will be an added advantage.
• Certified Trainings.
• Performance Bonus.
• Incentive Trips.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an operations manager?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• Are you available to work public holidays?
• Which of the following Microsoft Office products are you experienced with?

System Care Sdn Bhd (since 1988) is an established commercial cleaning and maintenance services company based in Kuala Lumpur. The company aspires to be the leading player in the industry and would welcome dedicated and passionate people to join and grow together. System Care is a service oriented, labour intensive company, and hence it understands the importance of valuing and rewarding performing employees.

The range of professional services include:

• Carpet & Upholstery Cleaning
• Floor Polishing
• Swimming Pool Maintenance
• Landscaping Services
• Building Facade & Window Cleaning

The experience gained over the years has allowed us to offer our professional services to clients from various industries such as:

• Commercial Office Buildings
• Condominiums & Apartments
• Education & Hospitality
• Factories and industrial plants
• Shopping Mall & Complexes

We are looking for energetic individuals with or without related experience to join us for the next phase of growth. We believe in teamwork & individual contribution, and offer attractive remuneration packages along with performance bonuses and incentives.

There is no degree of cleanliness. It is either CLEAN or it is NOT. We look forward to hearing from you!