Technical Services Engineer

Somfy Belux; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in home automation seeks a Technical Sales Support Engineer to provide expertise during the sales process and ensure customer satisfaction. The role involves collaboration with sales teams, technical support, and training. Candidates should have a degree in engineering and experience in technical services.

Qualifications

• At least 3 years’ experience in Engineering industry for technical services & support.
• Good knowledge of mechanical, electrical and electronic products.

Responsibilities

• Provides technical expertise to sales representatives and customers during the sales process.
• Collaborates with sales teams to recommend products and services.
• Provides post-sale technical support services to customers.

Skills

Technical Sales Support

Customer Service

Problem Resolution

Preventative Maintenance

Education

University graduate in Mechanical / Electrical / Electronic Engineering

Job description

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

Job Description

• Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.
• Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers.
• Performs technical sales support at customer sites, or on a multiple-site basis
• Collaborates with sales teams to develop and recommend products and services to meet customers' requirements
• Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, maintenance of products and inspection of return claim products.
• Responds to customer questions regarding operation and malfunctions.
• Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
• Response for product and technical training to customers.
• Responsible for new product application and testing.
• Prepare technical documentation for presales, sales and after sales.

Qualifications

• University graduate in Mechanical / Electrical / Electronic Engineering or related disciplines.
• At least 3 years’ working experience in Engineering industry for technical services & support, preferably with experience in after-sales handling/management, and related in the field of motor business.
• Good knowledge of mechanical, electrical and electronic products.
• Local language is a must. Fluent in spoken and written English is essential.
• Experience & knowledge in smart home & automation is a plus.

Additional Information

Basic Salary MYR3000 +Travel allowance MYR650

Please mention your current and expected salary and notice period in the CV.

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.