Inside Sales Executive | MNC

Adecco; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company is seeking a talented sales personnel to support their Outdoor Sales team. The role involves sourcing new sales opportunities, maintaining customer relationships, and ensuring effective service delivery. Ideal candidates should have a diploma/degree and at least 2 years of indoor sales experience. Strong communication and analytical skills are essential for success in this fast-paced environment.

Benefits

Medical coverage

Leave entitlement

Qualifications

• At least 2 years of indoor sales experience.
• Proficient in MS Excel and MS Word.

Responsibilities

• Support Outdoor Sales team on quotation generation.
• Sourcing new sales opportunities through inbound and outbound calls.
• Resolve customer complaints and maintain customer focus.

Skills

Customer-oriented

Communication

Analytical

Problem-solving

Education

Diploma/Degree in any discipline

Tools

Microsoft Office

Job description

Working Duration: 12 months contract (Renewable based on performance)

Working Day/Hours: Monday – Friday; 8:30am – 5:30pm

Working Location: Luxor Tech Centre, No. 1A Jalan Teknologi 3/4, Taman Sains Selangor 1, Kota Damansara, PJU5, 47810 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

Salary: Basic up to RM 3,800 (Based on experience + skills) with statutory contribution + leave entitlement + medical coverage

Job purpose:

We are looking for a talented and competitive personnel that thrives in a quick sales cycle environment. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

Job Responsibilities:

1. Support Outdoor Sales team on quotation generation, set up appointments with potential customers.
2. Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
3. Routing qualified opportunities to the appropriate sales executives for further development and closure.
4. Execute customer purchase orders and coordinate deliveries for assigned customers, ensuring smooth freight operations and documentation procedures.
5. Identify risks associated with different approaches to business process change in order fulfilment processes.
6. Implement business process improvement solutions to enhance customer service operations effectiveness.
7. Maintain customer focus, strive to exceed customer expectations, and respond promptly to enquiries such as delivery schedules and quotations.
8. Resolve customer complaints by being the focal person in driving solutions.
9. Take ownership of queries and proactively follow through to resolution.
10. Investigate and resolve all customer queries, escalating issues to the Reporting Manager when necessary.
11. Maintain advanced knowledge of all customer service processes across segments and communicate discrepancies/issues to the Reporting Manager.
12. Ensure prompt, respectful, and accurate service to internal and external customers.
13. Work effectively as part of a team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
14. Demonstrate a positive and flexible approach to changing business priorities.
15. Assist the Reporting Manager and management with special projects and provide backup when necessary.
16. Support the Reporting Manager and management in preparing monthly reports.

Job Requirements:

1. Diploma/Degree in any discipline with at least 2 years of indoor sales experience.
2. Proficient in Microsoft Office applications, especially MS Excel and MS Word.
3. Customer-oriented with a pleasant personality.
4. Good communication, analytical, and problem-solving skills.
5. Fluent in English, both written and spoken.
6. Pleasant personality with initiative and customer focus.
7. Disciplined, hardworking, and able to perform under pressure.
8. Detail-oriented, resourceful, and able to work independently.