Senior IT Application Support

Texas Chicken; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company in the quick service restaurant industry is seeking an Application Support Specialist. The role involves providing support for enterprise systems, maintaining user accounts, and ensuring system efficiency. Ideal candidates will have a strong background in ERP systems, excellent communication skills, and a degree in IT or Computer Science. Join us to enhance our operational capabilities and support our restaurant staff effectively.

Qualifications

• Possess Diploma, Advanced Diploma, Bachelor Degree or Professional Degree in Computer Science or IT.
• Experience in ERP (SAP/Navision).

Responsibilities

• Provide first-line and second-line support for enterprise systems, including ERP and CRM.
• Maintain user accounts and access permissions across ERP and related business applications.
• Troubleshoot and resolve POS issues in collaboration with restaurant staff.

Skills

Interpersonal Skills

Teamwork

Communication

Self-motivated

Education

Diploma in Computer Science

Bachelor Degree in IT

Tools

Microsoft Office

ERP (SAP/Navision)

Job description

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Your main responsibilities shall include, among others:

1. Provide first-line and second-line support for enterprise systems, including ERP (SAP/Navision preferred), CRM, inventory, procurement, and supply chain tools.
2. Maintain user accounts and access permissions across ERP and related business applications.
3. Understand and analyze end-to-end business workflows to improve system alignment and efficiency.
4. Manage and coordinate system incidents, change requests, and enhancements across internal stakeholders and vendors.
5. Maintain and optimize interfaces between ERP systems and third-party platforms such as POS, finance tools, or delivery aggregators.
6. Support Xilnex POS administration: configure menus, promotions, pricing, taxes, store parameters, and user roles.
7. Troubleshoot and resolve POS issues in collaboration with restaurant staff to minimize operational downtime.
8. Support restaurant openings, relocations, and renovations by coordinating IT setup (POS, printers, network).
9. Collaborate with Marketing to deploy and test promotional campaigns, discount codes, and loyalty programs via POS or mobile apps.
10. Assist Operations and Training teams with technology onboarding for new restaurant staff (POS usage, login access, system workflows).
11. Ensure POS systems are updated with real-time product availability and pricing aligned with supply chain and inventory data.
12. Provide support for digital ordering platforms (mobile apps, kiosks, delivery integrations like GrabFood or Foodpanda).
13. Monitor and support daily restaurant reporting processes including sales, shift reports, and stock movement, ensuring accurate sync with ERP.
14. Provide basic support for restaurant IT hardware including POS terminals, printers, tablets, handhelds, and digital displays.
15. Perform in-store or remote diagnostics for hardware failures and liaise with vendors for maintenance or replacements.
16. Assist with basic network troubleshooting (router reboots, connectivity issues) to ensure system uptime.
17. Track and manage IT hardware inventory across all restaurant locations.

Job requirements include:

1. Possess Diploma, Advanced Diploma, Bachelor Degree or Professional Degree in Computer Science or IT.
2. Good understanding of business processes.
3. Self-motivated individuals with the ability to learn and develop independently.
4. Good interpersonal, teamwork, and communication skills among colleagues and users.
5. Proficiency in Microsoft Office applications, especially Excel.
6. Experience in ERP (SAP/Navision).

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an Application Support Role?
• How many years' experience do you have as a SAP Specialist?

Hospitality & Tourism, 1,001-5,000 employees

Texas Chicken (Malaysia) Sdn Bhd is a subsidiary of Envictus International Holdings Limited, listed on the Singapore Stock Exchange. It operates in the quick service restaurant industry, serving fried chicken, fries, biscuits, and more across various outlets.

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