Spa Receptionist - Park Hyatt Kuala Lumpur

Hyatt; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Spa Receptionist to ensure smooth operations in the spa reception area. The ideal candidate will provide excellent guest service, manage bookings, and maintain a professional demeanor. This role requires strong communication skills and the ability to handle multiple tasks effectively, contributing to a high-quality guest experience.

Qualifications

• 1 year of experience as a Receptionist in a Spa preferred.
• Professional appearance and demeanor required.

Responsibilities

• Assist with daily operations of the spa reception area.
• Manage guest inquiries and bookings.

Skills

Communication

Interpersonal Skills

Problem Solving

Multitasking

Education

University Degree in Hospitality

Diploma in Tourism Management

Tools

Front Office Management Software

Microsoft Office Suite

Job description

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest, and owner expectations. The Spa Receptionist is responsible for assisting in the spa reception area's daily operations, including providing a warm and professional welcome, assisting with bookings, managing guest inquiries, and ensuring the spa department's smooth operation.

Qualifications

• Due to work permit restrictions, this position is only open to Malaysian citizens and permanent residents.
• Ideally holds a university degree or diploma in Hospitality or Tourism Management.
• Preferably has 1 year of work experience as a Receptionist in a Spa within luxury hotels; fresh graduates are welcome to apply.
• Professional appearance and demeanor, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, with strong organizational, multitasking, and problem-solving abilities.
• Proficiency in front office management software and Microsoft Office Suite (Excel, Word).