Operations Assistant, Sea Freight Export, JHB

DSV - Global Transport and Logistics; Skudai; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading global transport and logistics company is seeking a dedicated individual to provide exceptional customer service in export and ocean freight forwarding. The role involves managing shipment inquiries, ensuring documentation accuracy, and coordinating processes from booking to delivery. Join a dynamic team that values growth, innovation, and collaboration in shaping the future of logistics.

Qualifications

• Manage seafreight shipment inquiries and bookings.
• Ensure document accuracy for shipping certificates.

Responsibilities

• Coordinate shipment processes from booking to delivery.
• Monitor and manage cargo insurance claims.

Skills

Customer Service

Communication

Education

Minimum 1 year of experience in seafreight or freight forwarding

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Email

Job description

Job Req Number: 95449
Time Type: Full Time

Purpose of Position
To provide proactive, comprehensive, and high-quality customer service in all aspects of export and ocean freight forwarding services, ensuring operational efficiency and compliance with DSV standards.

Key Responsibilities

• Manage and respond to seafreight shipment inquiries, bookings, and documentation requests via email, phone, or fax.

• Register and maintain accurate shipment records in CW1 system in accordance with SOP and compliance requirements.

• Coordinate shipment processes from booking to delivery, including Bill of Lading issuance, manifest submissions, and POD retrieval.

• Ensure document accuracy, including Bills of Lading, shipping certificates, and VGM/SOLAS documentation.

• Handle hazardous cargo requirements and liaise with carriers for necessary approvals.

• Work with permit declaration vendors to manage documentation and approvals.

• Ensure timely updates and pre-alerts to customers and destination offices.

• Follow up proactively with internal and external stakeholders on shipment status, discrepancies, or issues.

• Escalate unresolved issues to the reporting manager.

• Adhere to DSV Code of Conduct, global processes, customer-specific SOPs, and QHSE policies.

• Participate in internal company initiatives and projects.

• Monitor and manage cargo insurance claims and shipment irregularities.

Experience & Education

• Minimum 1 year of experience in seafreight or freight forwarding (preferred).

• Proficient in Microsoft Excel, Word, PowerPoint, and Email.

• Intermediate to advanced knowledge of Microsoft Office applications.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.