Policy Servicing Analyst (12 months contract)

Job Summary

Responsible for Life & Family operational support, business process analysis, processing of service requests as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Responsibilities

1. Support Life and Family Servicing requests processing and approve up to authority limit assigned.
2. Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
3. Liaise and coordinate with superior and IT or system support.
4. Assist superior in participating project meeting.
5. Assist superior in prepare system/business requirement and business process review.
6. Prepare test script and perform User Acceptance Testing.
7. Prepare sign off document from stakeholder.
8. Prepare implementation sign off document.
9. Assist superior to monitor the result.
10. Provide operational supports including reporting, data analysis and update working instructions / Standard Operating Procedures.
11. Perform all activities achieving reasonable quality, performance and within the agreed timeline given.
12. Review and recommend measures to improve the existing process and system.

Job Requirements

Qualifications/Experience

• Education : Degree or Diploma with relevant experience
• Experience: Minimum 1 year working experience in Insurance Industry

Technical Skills

• Essential: PC literate and excellent communication skills
• Desirable: Knowledge in Life Insurance/ Takaful, good communication/inter-personal skills. Computer and system literate with knowledge in Microsoft Word, Excel and PowerPoint.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur

Schedule: Full Time

Recruiter name: Kamilia Kamil