Support Engineer Technical Documentation

Infineon Technologies; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in semiconductor solutions is seeking a Software Engineer to monitor incidents, support investigations, and collaborate with cross-functional teams. The ideal candidate will have a degree in Software Engineering or Computer Science, with proficiency in programming languages like Java, JavaScript, and Python. Join us in driving innovation and customer success while making life easier, safer, and greener.

Qualifications

• Minimum 1-3 years of relevant work experience.
• Experience with scaled agile frameworks and Scrum teams.
• Fluency in English, both written and spoken.

Responsibilities

• Monitor and categorize reported incidents related to applications.
• Support investigations and communicate resolutions to users.
• Prepare and present monthly reports on system performance.

Skills

Programming

Software Development

Analytical Mindset

Attention to Detail

Communication

Education

Degree in Software Engineering

Degree in Computer Science

Tools

Java

JavaScript

Python

Selenium

Maven

Jenkins

Artifactory

GIT/GIT Flow

Jira

Azure DevOps

Confluence

Job description

Job Description

In your new role, you will:

• Monitor and categorize reported incidents related to the assigned applications.
• Support investigations by identifying root causes, assisting with testing, and communicating resolutions or fixes to users during the operations and maintenance phases, in collaboration with the application team.
• Contribute to the maintenance of onboarding processes and user instructions, working closely with cross-functional teams.
• Participate in staging demos upon invitation by the Application Owners and receive the handover for each release package.
• Collaborate with the application team to document and execute processes related to performance monitoring, analytics, and incident management.
• Prepare and present monthly reports on system performance, incidents, and user requests; assist in analyzing data to identify areas for improvement and implement preventive measures.
• Regularly review supported use cases maintained by the Application Owners, identify and address gaps or missing use cases based on support requests.
• Stay up-to-date with industry trends, best practices, and emerging technologies, applying this knowledge to enhance system efficiency and operational processes.

Your Profile

You are best equipped for this task if you have:

• A degree in Software Engineering, Computer Science, or an equivalent field.
• Minimum 1-3 years of relevant work experience.
• Experience working within scaled agile frameworks and Scrum teams.
• Proficiency in programming and software development, including Java, JavaScript, Python; tools such as Selenium, Maven, Jenkins, and Artifactory; version control such as GIT/GIT Flow.
• Preferred skills and knowledge in DITA Specification, DITA Open Toolkit, XML, XML catalogues, XSLT, CSS, DTD, ANT script, oXygen application framework.
• Experience with Jira/Azure DevOps and Confluence.
• A strong analytical mindset, attention to detail, on-time delivery, and good communication skills.
• Fluency in English, both written and spoken.

Our Mission

#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. We drive innovation and customer success while caring for our people and empowering them to reach ambitious goals. Join us in making life easier, safer, and greener.

Join Our Culture

We are committed to creating the best Infineon for everyone. We embrace diversity and inclusion, welcoming everyone for who they are. Our work environment is characterized by trust, openness, respect, and tolerance. We are dedicated to providing equal opportunities and base our recruiting decisions on experience and skills. Please inform your recruiter if you need any accommodations to participate fully in the interview process.