Parts Specialist

Daikin Malaysia Sdn Bhd; Sungai Buloh; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in the logistics sector seeks a dedicated individual for their Spare Parts team. The ideal candidate will excel in communication, problem-solving, and customer service, ensuring timely order fulfillment and effective coordination with the Technical Support team. This role offers the opportunity to work in a dynamic environment, contributing to customer satisfaction and operational efficiency.

Qualifications

• 1–3 years of relevant experience preferred, but fresh grads welcome.
• Minimum CGPA 3.0 or Second Class Upper.

Responsibilities

• Ensure smooth order fulfillment and customer satisfaction.
• Act as a bridge between customers and Technical Support.
• Monitor production and delivery schedules.

Skills

Communication

Problem Solving

Negotiation

Teamwork

Education

Degree in any discipline

Job description

Are you someone who loves solving problems, thrives on customer satisfaction, and enjoys making things happen behind the scenes? If you’re passionate about logistics, communication, and delivering the right part at the right time, you might just be the perfect fit for our Spare Parts team!

What You’ll Be Doing

• Be the hero behind smooth order fulfillment — ensure customers get what they need, when they need it, and help us hit our sales targets while you're at it.
• Act as the friendly bridge between customers and our Technical Support team — making sure all technical inquiries are heard and handled with care.
• Keep tabs on production and delivery schedules like a pro, ensuring parts arrive on time and in perfect order.
• Update customers on their order status, shipping details, and next steps — communication is your secret weapon!
• Prepare and send out price lists and quotations quickly and accurately (because time is money!).
• Take charge of billing — accurate, timely, and always done right.
• Help us stay financially healthy by following up on payments, reviewing credit terms, and keeping things moving smoothly.
• Keep records and documentation neat, organized, and audit-ready.
• Always aim for top-notch customer service — because our customers deserve nothing less.
• Monitor and manage customer credit exposure with confidence and precision.

What We’re Looking For

• A clear communicator — whether it's emails, calls, or reports, you make yourself heard and understood.
• A sharp thinker — you enjoy analyzing data and crafting smart sales strategies.
• A natural problem-solver — calm, resourceful, and solution-oriented.
• A skilled negotiator who can keep conversations win-win.
• A team player with strong interpersonal skills — you get along with everyone, and people love working with you.
• A degree holder in any discipline (minimum CGPA 3.0 or Second Class Upper).
• 1–3 years of relevant experience is great, but fresh grads with the right mindset and energy are welcome too!