Claims System Support Executive (Contract)

Hong Leong Assurance; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Claims System Support Executive to enhance operational efficiency and ensure seamless system functionality. In this dynamic role, you will analyze and troubleshoot system issues, conduct User Acceptance Testing, and collaborate with various departments to implement system enhancements. This position offers a unique opportunity to contribute to the improvement of insurance processes while working in a supportive environment that values innovation and efficiency. If you are self-motivated with strong analytical skills and a passion for technology, this role is perfect for you.

Qualifications

• Candidate must possess at least a Degree in Business Administration or Computer Science.
• 1-3 years relevant working experience required.

Responsibilities

• Analyze and investigate errors reported by business users.
• Perform User Acceptance Testing (UAT) and ensure compliance with regulations.

Skills

Analytical Skills

Problem Solving

Communication Skills

User Acceptance Testing (UAT)

Project Management

Education

Degree in Business Administration

Degree in Computer Science

Tools

eHelpline

Job description

Claims System Support Executive (Contract)

a)Attend to ENF (Error Notification Form) submitted by business user:

• Analyze and investigate the error reported by business user
• Identify root cause of the error (if any) and advise business user accordingly
• Propose workaround to business user (if any) while waiting for system rectification
• Update tracking file to reflect the latest status

(b) Handling of System Service Request (SSR) / Report Request Form (RRF) / Data Patching Form (DPF) / Plan Wizard Master Table Request (PWMT):

• Investigate and troubleshoot system issues reported by business user.
• Raise system request via eHelpline to rectify system error and follow up closely with vendor/ISD for error resolution:-
  (a) SSR (System Service Request) – for application issues
  (b) RRF (Report Request Form) – for output issues
  (c) DPF (Data Patching Form) – for policy data issues
  (d) PWMT (Plan Wizard Master Table)– for set up issues3. Prepare test scripts to test the applications based on affected system module.
• Understand the root cause of the application error before commencing UAT.
• For data rectification, understand the approach proposed by ISD/vendor and study the impact and assess the viability of the solution.
• Perform and complete User Acceptance Test (UAT) within the timeline pre-defined by superior.
• Perform data verification in testing environment to ensure that corrupted data duly rectified.
• Perform PWMT setup and understand the linkage of each set up to respective system module and processing screen.
• Sign off UAT if test results are correct

(C) Handling of System Change Request (SCR):

• Attend ad-hoc meeting arranged by other Department to discuss the need for system enhancement due to new regulations imposed by LIAM/BNM/any other regulatory body.
• Study and understand business requirements provided by business user and translate them into system requirements by raising SCR.
• Perform impact analysis with other Departments and submit SCR via eHelpline.
• Prepare test plan and test script to cover all important business scenarios.
• Obtains SCR costing approval.
• Review Requirement Analysis Document (RAD) prepared by vendor to ensure that gaps are clearly specified and the required solution is fully described by vendor before obtaining RAD sign off from impacted departments.
• Perform UAT to ensure that fix delivered is as per user requirement and there is no impact to existing application.
• Prepare user manual/user guide on newly introduced system functionality.

2) Product Testing (Claims module)

• Participate in Product Implementation Committee (PIC) meeting.
• Review and study new product factsheets and evaluate system functionalities for Day 2 system enhancement
• If the new product features are not covered in Day 1 enhancement, to raise system change request (SCR) for gaps to be developed after receiving business requirements from business user.
• To perform impact analysis with other Departments and submit SCR via eHelpline with approval from respective HOD.
• Review Requirement Analysis Document (RAD) prepared by vendor to ensure gaps are clearly specified and the required solution is fully described by Vendor before obtaining RAD sign off from respective HOD, if any.
• Prepare Test Scripts to test the applications based on new product features and user requirements stated in SCR.
• Set up Plan Wizard and Master Tables (PWMT) for Day 2 product to be tested in testing environment (if required)
• Perform UAT as per Day 2 Product System Readiness Schedule.
• Set up and verify Plan Wizard and Master Tables (PWMT) in production environment (if any)
• Obtain PWMT Sign of for verification/set up done in testing environment and Production environment (if any)

3. IT Project/Process Improvement

• Attend and provide feedbacks (if any) in business requirement gathering session and project meeting conducted by project manager.
• Analyze and clarify business requirements provided by business user especially in the areas of system integration with PentaISF and I&W system.
• Participate on the following tasks so as to ensure all business functions within the scope of the project are covered and catered for:
  (a) To raise and register SCR in eHelpline for system enhancement.
  (b) To prepare test plan and test scripts.
  (c) To carry out User Acceptance Test (UAT).
• Complete project related tasks as per agreed timeline

4. Others

• Ensure compliance with Company and Regulatory policies and regulations. Other duties as required by the Management.
• Provide feedback or give suggestion to improve operational efficiency
• Update and maintain SOP/User Guide/System Guide.
• Carry out assigned KRA.
• Undertakes other work/duties/ad-hoc project assigned by superior as and when required.

Qualification:

• Candidate must possess at least a Degree in Business Administration/ Computer Science or relevant disciplines.
• Good understanding of Life Insurance, Insurance Act, Life Insurance cycle and Product Development cycle.
• Familiar with project related work.
• Keen to do system enhancement and implement new applications to enhance work processes so as to increase work efficiency and staff productivity.
• Has 1-3 years relevant working experience.
• Strong analytical and problem solving skills.
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
• Proficient in English, excellent communication (oral and written) and interpersonal skills.
  

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Your application will include the following questions:

How many years' experience do you have as a System Support Executive? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have?

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

HONG LEONG ASSURANCE BERHAD

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

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