Operational Excellence Service Project Manager – Asia Pacific & China

Siemens Energy; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operational Excellence Service Project Manager to enhance efficiency and improve processes within the project management organization. This role involves leading initiatives to streamline service order processes, developing standardized tools for tracking, and analyzing key performance metrics. You will work closely with cross-functional teams, ensuring customer satisfaction while fostering a culture of continuous improvement. With a focus on innovative methodologies and AI-based tools, this position offers a unique opportunity to contribute to a greener energy future while enjoying flexible working arrangements and career growth support.

Benefits

Career Growth Support

Flexible Working Arrangements

Opportunities for Environmental Contribution

Qualifications

• 5+ years of experience in operational excellence or project management.
• Strong analytical skills for data analysis and issue identification.

Responsibilities

• Lead initiatives to streamline processes for service orders.
• Establish and monitor key performance metrics for operational excellence.

Skills

Operational Excellence

Process Improvement

Project Management

Analytical Skills

Communication Skills

Education

Bachelor's Degree in Project Management

Bachelor's Degree in Business Administration

Bachelor's Degree in Engineering

Tools

SAP

Tableau

Power BI

Job description

Operational Excellence Service Project Manager – Asia Pacific & China

The Operational Excellence Service Project Manager will be responsible for identifying, prioritizing, and implementing projects aimed at improving efficiency and driving continuous enhancement of processes and tools within the project management organization for Compression services in Asia Pacific and China. This role focuses on ensuring full visibility of the end-to-end implementation process for service orders (field service, parts, modernization and upgrades, etc.), ensuring key performance indicators (KPIs) are tracked and met, and supporting in providing customers with the best service experience. This entails working closely with cross-functional teams (project managers, order managers, global service operations, strategy, etc.), managing dashboards, harmonizing processes, and implementing/adapting software and AI-based tools to enhance our execution practices in the region.

How You’ll Make an Impact

1. Lead initiatives to streamline and optimize processes related to service orders, including parts, repairs, field services, and advanced business. Identify and implement relevant methodologies to improve efficiency and effectiveness.
2. Develop and implement standardized tools and methodologies to ensure consistent and transparent tracking of service orders from initiation to completion. Create, adapt, and manage relevant dashboards.
3. Ensure visibility of the entire implementation process, enabling proactive management and timely resolution of issues. Work proactively to understand process bottlenecks and propose solutions.
4. Establish, analyze, and monitor key performance metrics to measure the success of operational excellence initiatives. Provide regular reports and insights to senior management.
5. Facilitate regular Kaizen events and workshops to improve operational efficiency. Conduct training sessions to educate team members on new processes, tools, and standard methodologies. Foster a culture of continuous improvement.
6. Ensure all initiatives are aligned with customer needs and expectations to enhance overall customer satisfaction and loyalty.
7. This role may also involve directly managing service orders as required.
8. Travel requirements: 10-20% domestic/international travel.

What You Bring

• Bachelor’s degree in project management, Business Administration, Engineering, or a related field; an advanced degree is preferred.
• Minimum of 5 years of experience in operational excellence, process improvement, or project management; experience in a customer-focused organization or Oil & Energy industry is a plus.
• Proven experience guiding central initiatives and coordinating performance metrics such as Timely Delivery, Lead Time, and Net Profit Margins.
• Strong analytical skills for data analysis and issue identification.
• Excellent communication and customer management skills.
• Proficiency in managing dashboards and ensuring data accuracy.
• Familiarity with AI-based tools, ERP software (e.g., SAP), and dashboard creation tools like Tableau or Power BI is preferred.
• Ability to work collaboratively and independently with enthusiasm and self-motivation to achieve goals.

Additional benefits include support for your career growth, flexible working arrangements, and opportunities to contribute to a greener energy future.