Senior Executive, Quality Assurance (Retail)

ZUS Coffee; Subang Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Quality Assurance Specialist to uphold food safety and quality standards across its outlets. In this pivotal role, you will conduct internal audits, communicate best practices, and lead initiatives to enhance compliance and product quality. Your expertise in food science and quality assurance will be crucial in supporting supplier management and addressing product complaints. Join a dynamic team where your contributions will directly impact the success of a forward-thinking company dedicated to excellence in the food and beverage sector.

Qualifications

• 3+ years of experience in quality control within the F&B industry.
• Knowledge of food safety standards and quality assurance tools.

Responsibilities

• Conduct internal audits to ensure compliance with food safety and quality standards.
• Monitor audit performance and implement continuous improvement initiatives.

Skills

Food Safety Standards

Quality Assurance

Effective Communication

Problem-Solving

Attention to Detail

Education

Bachelor’s Degree in Food Science and Technology

Formal Training in HACCP or GFSI

Job description

Position Responsibilities

• Conduct internal audits at outlets to ensure compliance with food safety, hygiene practices, product quality, and regulatory requirements according to the established standards and scheduled plans.
• Review, verify, and follow up on corrective actions to ensure effective and timely implementation.
• Communicate best practices, food safety protocols, and quality standards to retail outlet teams to ensure consistent implementation and awareness.
• Monitor and analyze outlet audit performance, identify gaps through analysis, and implement continuous improvement initiatives to enhance overall quality and compliance.
• Maintain relevant documentation, updating and revising as necessary.
• Lead and guide team members to achieve project deliverables successfully, fostering collaboration and maintaining high standards.
• Collaborate with stakeholders on special projects or tasks assigned by superiors or management.
• Support in executing the Supplier Quality Management program, evaluate current suppliers, and identify opportunities for improvement.
• Assist in product complaints handling, including investigation, resolution, and reporting of all complaints.

Qualifications & Experiences

• Bachelor’s Degree in Food Science and Technology, Engineering, or related disciplines.
• Formal training in relevant technical areas such as HACCP or GFSI.
• Minimum of 3 years of experience in quality control and assurance within the F&B chain industry.
• Fluent in English and Malay (spoken and written); additional languages are a plus.
• Knowledge of food safety standards, quality assurance terminology, and tools.
• Technical experience with certification audits like HACCP is preferred.
• Ability to quickly learn new information and adapt to new opportunities.
• Effective communication skills with team members, colleagues, and suppliers.
• Attention to detail, accuracy, and problem-solving skills.
• Confident, proactive, able to work under pressure and meet deadlines.
• Own transportation and willingness to travel.

A Necessity, not a Luxury

Apply now