Customer Service Executive

Envo Bpo Services Sdn Bhd; Selangor; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to join their dynamic team in Selangor, Malaysia. This full-time, on-site role involves handling customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. The ideal candidate will possess excellent communication skills and a strong customer-oriented mindset. With a commitment to quality service, this innovative firm offers a supportive environment where your contributions will make a significant impact. Join a team that values your skills and helps you grow in your career while revolutionizing the outsourcing landscape.

Qualifications

• Excellent communication skills, both written and verbal.
• Proficiency in using customer service software and IT tools.
• Experience in customer support is an advantage.

Responsibilities

• Handle customer inquiries and resolve issues.
• Provide product and service information to customers.
• Manage customer accounts and maintain accurate records.

Skills

Communication Skills

Problem-Solving

Conflict Resolution

Customer Service Software Proficiency

Multi-tasking

Interpersonal Skills

Teamwork

Fluency in Multiple Languages

Education

High School Diploma

Additional Qualifications in Customer Service

Tools

Customer Service Software

Job description

Company Description

ENVO BPO Services Sdn Bhd is an award-winning, ISO-certified business process outsourcing company with over a decade of experience. We specialize in contact center services, including customer support, telemarketing, lead generation, and customer surveys. Additionally, we provide IT outsourcing services to fulfill clients' IT requirements and manage their IT infrastructure. ENVO is dedicated to educating companies on outsourcing non-core activities and providing quality services through our dedicated staff. Our vision is to revolutionize outsourcing and become the preferred one-stop outsourcing partner.

Role Description

This is a full-time, on-site role located in Selangor, Malaysia, for a Customer Service Executive. The Customer Service Executive will handle customer inquiries, resolve issues, provide product and service information, and maintain customer satisfaction. They will also be responsible for managing customer accounts, updating records, and ensuring accurate communication through various channels.

Qualifications

• Excellent communication skills, both written and verbal
• Strong problem-solving and conflict resolution abilities
• Proficiency in using customer service software and IT tools
• Ability to handle multiple tasks and prioritize effectively
• Strong interpersonal skills and customer-oriented mindset
• Experience in customer support and working in a contact center is an advantage
• Ability to work effectively in a team environment
• Fluency in multiple languages is a plus
• High school diploma or equivalent; additional qualifications in customer service or related fields are beneficial