Agent - Air Import Customer Service

Expeditors; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in global logistics seeks a dedicated professional to ensure smooth freight processes and maintain excellent customer service. In this role, you'll be responsible for tracking shipments, managing documentation, and fostering relationships with clients and vendors. Join a dynamic team that values integrity and proactive problem-solving, and enjoy a supportive work environment that encourages personal and professional growth. This opportunity offers a chance to make a significant impact on international trade logistics while developing your career in a thriving company.

Benefits

Group Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• 1-2 years of experience in a similar position is preferred.
• Good command of written and spoken English is essential.

Responsibilities

• Ensure timely delivery of freight and accurate data entry.
• Maintain strong relationships with customers and vendors.
• Meet compliance with internal and external regulations.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Proactive Attitude

Problem-Solving

Education

Diploma

Bachelor's Degree

Tools

MS Office

Operating System

Job description

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required, either internally via exp.o or externally via airline websites or by telephone to airline offices.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendor billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
• Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, as per the company’s procedures.
• Oversee communications, providing timely responses to emails and requests (internal and external).
• Promote compliance by diligently following all company policies and regulations and performing tasks with outstanding integrity and pride.
• Take up additional tasks as required to meet the Department's needs.

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1 to 2 years of related working experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Proactive with strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encouraged to apply.

Additional Information

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.