Customer Service Executive

Peace Pack; Kulim; On-site; MYR 20,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Data Entry Assistant, where you'll play a crucial role in maintaining data accuracy and providing exceptional customer service. This position offers an opportunity to grow professionally while working in a dynamic environment. You'll assist in clerical tasks, ensuring smooth communication between departments, and engaging with customers effectively. With a focus on teamwork and learning, this role is perfect for individuals eager to contribute to a leading manufacturer in the industry. Enjoy a range of benefits including daily lunch, EPF, SOCSO, and medical benefits as you embark on this exciting career path.

Benefits

Daily lunch

EPF

SOCSO

Overtime pay

Bonuses

Annual leave

Medical benefits

Qualifications

• Candidates must possess at least a Diploma/Bachelor's degree or equivalent qualification.
• No prior work experience needed, but good teamwork and communication skills are essential.

Responsibilities

• Assist in data entry, prepare records, and perform general clerical duties.
• Handle customer service responsibilities and communicate with relevant departments.

Skills

Data Entry

Customer Service

Teamwork

Communication Skills

Microsoft Office

Fluency in Bahasa Malaysia

Fluency in English

Fluency in Mandarin

Education

Diploma/Bachelor's degree

Tools

Microsoft Office

Job description

To assist in data entry, prepare records, filing, and perform other general clerical duties.

Maintain accuracy and organization of data entries.

Handle customer service responsibilities such as following up with customers according to their requests and reporting estimate delivery dates.

Communicate with relevant departments such as Store, Planning, and Sales to ensure smooth and timely delivery to customers.

Requirements:

• Candidates must possess at least a Diploma/Bachelor's degree or equivalent qualification.
• No prior work experience needed.
• Good teamwork and communication skills.
• Proficient in Microsoft Office and handling emails with suppliers and customers.
• Independent and eager to learn.
• Fluent in Bahasa Malaysia, English, and Mandarin to communicate effectively with Mandarin-speaking clients.

Benefits include daily lunch, EPF, SOCSO, overtime pay, bonuses, annual leave, medical benefits, and other incentives based on performance.

Willingness to grow with the company is preferred.

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Your application will include questions about your right to work in Malaysia, expected salary, customer service experience, data entry experience, Microsoft Office skills, recovery/retention experience, and English language proficiency.

Peace Pack Sdn Bhd, established in 2001, is a leading manufacturer of carton boxes, die-cut, and nesting products in the Northern Region, with over 20 years of industry experience.