Training Executive

DHL eCommerce; Puchong; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Training Executive to enhance training quality within its operations. This role involves managing end-to-end training processes, conducting workshops, and developing comprehensive training materials. The ideal candidate will possess strong communication and project management skills, along with a solid background in logistics operations. Join a forward-thinking team where your contributions will directly impact organizational development and training effectiveness. If you are passionate about training and development, this opportunity is perfect for you!

Qualifications

• 4-5 years of experience in Training or related fields.
• Experience in the Logistics Industry, particularly in Operations.

Responsibilities

• Conduct training sessions via workshops and on-the-job training.
• Develop training programs and manage budgets for effective performance.

Skills

Training Management

Project Management

Communication Skills

Analytical Skills

Interpersonal Skills

Education

Bachelor's Degree

Tools

Training Software

Job description

We are currently seeking a Training Executive to join our DHL eCommerce team based in Puchong, Malaysia.

The Training Executive will be responsible for end-to-end training management for Operations, including training needs analysis, training plans, design & development, procedures, and processes. They will conduct training sessions via workshops, one-on-one sessions, and on-the-job training. Additionally, they will be responsible for creating and updating Standard Operating Procedures and Work Instructions.

Essential Responsibilities and Duties:

• Build training documents, develop training master plans, procedures, user manuals, and policies to enhance training quality.
• Develop and manage training programs and budgets to ensure effective performance.
• Conduct training courses for Operations users and develop strategic policies, procedures, and responsibilities for the operations training department. Implement training efforts through workshops, one-on-one sessions, and on-the-job training.
• Maintain quality standards by evaluating feedback and initiating corrective actions.
• Manage and consolidate local training needs, trainer capacity, cost calculations, and training schedules.
• Measure training effectiveness and its impact on organizational business development.
• Develop internal trainers to meet training demands.
• Liaise with the Regional Team regarding updates on systems and operational processes to conduct refresher trainings.
• Participate in BAT testing during system updates such as MIRROR and LMP.
• Develop performance improvement training to support company goals.
• Maintain and update Ops SOPs & WI (document control).
• Perform audits during depot/hub visits to ensure adherence to SOPs.

Requirements:

• Bachelor's degree or equivalent certification.
• At least 4-5 years of experience in Training or related fields.
• Experience in the Logistics Industry, particularly in Operations. Prior operations training experience is preferred.
• Excellent communication, computer, organizational, project management, analytical, and interpersonal skills.
• Proven strategic thinking and influencing abilities.
• Strong motivation, negotiation, and presentation skills.
• Willing to travel.
• Good knowledge of courier/express shipment management and delivery processes.