Account Manager (Southern)

Maxis; Johor Bahru; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading company in Malaysia is seeking a Mid-Market Account Manager to oversee relationships with clients in Johor Bahru. The role involves developing strategic plans, maintaining customer relationships, and collaborating with internal teams to drive business growth. Ideal candidates are result-oriented with strong communication skills and a background in business or sales.

Qualifications

• Strong communication and interpersonal skills for engaging with professionals at all levels.
• Result-oriented and passionate about helping customers with tailored solutions.

Responsibilities

• Develop and implement strategic plans for a larger market portfolio.
• Build market position by identifying potential deals and maintaining relationships.
• Collaborate effectively with internal teams to ensure smooth operations.

Skills

Communication

Interpersonal Skills

Relationship Management

Result-oriented

Education

Tertiary education in business administration

Sales

Job description

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.

To realize our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

We are looking for a Mid-Market Account Manager to oversee the relationships of Maxis with its Mid Market clients in Johor Bahru. You will be responsible for obtaining and maintaining long-term key customer relationships by understanding their requirements. The ideal candidate will be skilled in building strong relationships with strategic customers, identifying needs, and promoting our Maxis solutions to achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business for long-term success. Fresh graduates with energy and a can-do attitude are highly encouraged to apply!

What are you accountable for?

1. Develop and implement strategic plans for a larger market portfolio to meet KPIs and goals of assigned accounts.
2. Build market position by identifying potential deals and maintaining relationships with existing and new customers.
3. Develop retention strategies to minimize churn.
4. Analyze market data and risks to support business decisions.
5. Maintain confidentiality of company information and tenders.
6. Expand account coverage beyond dealer networks where applicable.
7. Assist the collection team with customer aging issues.
8. Keep CRM pipelines updated and explore new opportunities weekly from initiation to closing.
9. Develop account plans to increase revenue.
10. Collaborate effectively with internal teams to ensure smooth operations and service delivery.

What do you need to have for this role?

1. Strong communication and interpersonal skills for engaging with professionals at all levels.
2. Result-oriented and passionate about helping customers with tailored solutions.
3. Relationship management skills and openness to feedback.
4. Tertiary education in business administration, sales, or a relevant field.

What’s next?

1. Apply online; our team will review your application carefully. Due to high volume, please be patient during the process.
2. If shortlisted, you will receive an email invitation for a digital interview. You can also check your application status by logging into your candidate account.

Maxis values diverse voices and people. We hire and reward employees based on capability and performance—regardless of ethnicity, gender, age, education, religion, nationality or physical ability.