Host / Front Office - The Chow Kit Hotel

Ormond Group; Kuala Lumpur; On-site; MYR 18,000 - 30,000; Full time

Job summary

An innovative hotel is seeking a friendly and proactive individual to join their front office team. This role focuses on delivering exceptional customer service and creating memorable experiences for guests. The ideal candidate should possess a positive attitude, strong communication skills, and a passion for hospitality. You will engage with guests from arrival to departure, ensuring a smooth reception experience while promoting hotel services. If you are a natural host with a commitment to excellence and a flair for social media, this position is perfect for you. Join a vibrant team and make a difference in the hospitality industry!

Benefits

Unlimited Clinic Coverage

Hospitalization for Family

Quarterly Bonus

Qualifications

• Positive attitude and good communication skills.
• Natural host capable of making guests feel at home.

Responsibilities

• Ensure an efficient reception experience for guests, including check-in/out.
• Maximize room occupancy and promote hotel services using up-selling techniques.

Skills

Customer Service

Communication Skills

Multitasking

Social Media Savvy

Education

High School Diploma

Job description

Host / Front Office - The Chow Kit Hotel

You’ll be responsible for providing a naturally friendly, helpful, and responsive level of service to all our guests from arrival to departure. We’re not really a strict job descriptions place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role:

1. Achieve positive outcomes from guest queries in a timely and efficient manner.
2. Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures as required.
3. Keep the Duty Manager/Executive Assistant Manager/Hotel Manager fully informed of relevant guest feedback and departmental updates.
4. Demonstrate a high level of customer service at all times.
5. Attend training courses when required and assist with the Night Team's training and development efforts.
6. Have knowledge of hotel room categories, rates, packages, promotions, and general product knowledge to perform daily duties.
7. Maximize room occupancy and promote hotel services and facilities using up-selling techniques.
8. Follow correct procedures regarding foreign currencies, credit cards, and cash in accordance with hotel policies.
9. Comply with hotel security, fire regulations, and all health and safety legislation.
10. Work in accordance with policies and procedures when using front of house equipment and property management systems.
11. Follow company brand standards.
12. Assist other departments as necessary.

Who Must You Be?

The ideal candidate doesn’t need hospitality experience; it’s more about your personality. You are someone in the know, a tastemaker, curious about your surroundings, and passionate about interacting and inspiring people. Being active on social media is a plus.

• Entry-level applicants are welcome.
• Previous experience in a customer-focused industry is preferred.
• Positive attitude and good communication skills.
• Committed to delivering high-quality customer service.
• Proactive and results-driven.
• Natural host capable of making guests and team members feel at home.
• Creative in creating memorable experiences.
• Pride in your work with a roll-up-your-sleeves attitude.
• Excellent grooming standards.
• Calm, efficient, organized, with attention to detail.
• Ability to multitask while maintaining a positive attitude.
• Professional demeanor emphasizing hospitality and guest service.
• Ability to work independently and as part of a team.
• Social media savvy.
• Exceptional communication skills with strong command of English (verbal and written).

Additional advantages include:

• Experience in Front Office/Concierge roles in hotel, leisure, or entertainment sectors.
• Speech, drama, or performance training.
• Experience as stewardess, promoter, or host/hostess.

Benefits:

• Clinic coverage - Unlimited.
• Hospitalization - 75k including spouse and up to 5 children.
• OT, EPF, SOCSO.
• Quarterly bonus.
• Location: 4-minute walk to LRT Jalan Sultan Ismail.