Customer Service Expert (Remote, Contract)

INFUSE; Petaling Jaya; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading company in client services is seeking a passionate Client Success Specialist to enhance client satisfaction and drive company success. This role offers professional growth opportunities and the chance to work across diverse industries. Join a supportive team that values connections and encourages continuous improvement.

Qualifications

• Proven experience managing client relationships in hospitality or sales.
• Strong communication and interpersonal skills.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong client relationships.
• Ensure timely delivery of solutions according to client needs.
• Support administrative tasks like data entry and schedule management.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Job description

Our Hiring Process:

1. We review your application against our job requirements. We do not use machine learning technologies in this phase, as we believe every human deserves personal attention. Our experienced recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit for the team.
3. Next, you will be invited for an interview with our hiring manager and/or interview team. Please note: We do not conduct interviews via text messaging or messaging apps, and we do not hire anyone without a face-to-face meeting or a Zoom call. You will meet our INFUSE team in person or virtually.
4. Finally, if we are interested, we will discuss your offer with you. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members as family and want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

About the Role:

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE seeks a passionate Client Success Specialist to join our team. Your efforts will directly impact our clients’ satisfaction and our company's success. This role offers opportunities for professional growth and the chance to work across various industries, making each day unique. We pride ourselves on employee satisfaction and a workplace where everyone feels valued and connected. Join us to be part of a supportive community that celebrates successes and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on our clients’ businesses.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of initiatives to stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams.
• Assist with challenging client requests or issue escalations.
• Support administrative and operational tasks such as data entry, updating systems, or managing schedules.

Requirements:

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Attention to detail and ability to manage priorities in a fast-paced environment.
• Empathy and understanding of client needs.
• Proactive problem-solving skills.

If you are passionate about building relationships and delivering excellent client service, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Join a team that enjoys making a difference. Submit your application today!