Customer Service Officer - South (Based in Seremban)

STM Lottery Sdn. Bhd. (Formerly known as Sports Toto Malaysia Sdn. Bhd.); Seremban; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a proactive Customer Service Officer to join their dynamic team in Seremban. In this role, you will be the first point of contact for customer claims and inquiries, ensuring a high standard of service. You will assist in daily operations, prepare essential reports, and motivate frontline staff to achieve performance goals. The ideal candidate will have a strong educational background in Business Administration and possess excellent communication skills in English and Bahasa Malaysia, with Mandarin fluency being a plus. This is an exciting opportunity to contribute to a customer-centric environment while developing your career.

Qualifications

• Minimum STPM/Diploma/Degree in Business Administration or equivalent required.
• Ability to work independently with minimal supervision.

Responsibilities

• Handle customer claims, enquiries, and complaints effectively.
• Assist in daily operations and prepare sales reports.

Skills

Customer Service

Communication Skills

Problem Solving

Fluency in Mandarin

Education

STPM/Diploma/Degree in Business Administration

Job description

Customer Service Officer - South (Based in Seremban)

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Handling customer claims, enquiries, and complaints.

Assist in day-to-day operations and settlement processes at the sales office.

Assist in documentation and prepare sales and operations reports.

Motivate and coach frontline staff to meet outlet performance objectives.

Conduct periodic field visits to ensure outlet compliance and gather market intelligence.

Perform other duties as required.

Requirements

• Possess minimum STPM/Diploma/Degree in Business Administration or equivalent.
• Matured, self-starter, able to work independently with minimal supervision.
• Good command of English and Bahasa Malaysia.
• Fluency in Mandarin preferred, as this role involves dealing with Mandarin-speaking customers.
• Own transport and willingness to travel outstation.
• Able to multi-task and work independently.