Sr Customer Service Representative

Thermo Fisher Scientific; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service professional to enhance sales activities and ensure customer satisfaction. In this role, you'll be responsible for managing quotations, handling orders, and providing top-notch support to clients. Your ability to communicate effectively in both BM and English, along with proficiency in tools like SAP and Microsoft Office, will be crucial in meeting customer commitments. Join a dynamic team where your contributions will help make the world healthier, cleaner, and safer while achieving business goals in a fast-paced environment.

Qualifications

• 1-2 years experience in Customer Service and order processing preferred.
• Proficient in BM & English communication skills.

Responsibilities

• Support sales activities through quotations and tender management.
• Handle customer enquiries and manage orders till delivery.

Skills

Customer Service

Order Processing

Communication Skills

Multi-tasking

Time Management

Positive Attitude

Willingness to Learn

Education

Degree in Science-related field

Diploma in Science-related field

Tools

SAP

Microsoft Excel

Microsoft Office

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Header

Fisher Scientific Malaysia is one of the well-established service providers in offering various scientific product portfolios to the local market to support applications such as research and development, quality assurance, pilot plant, and some level of production scale. The versatility of the product offering allows the company to serve into a vast market segmentation which ultimately meets our Organization Mission in making the world healthier, cleaner, and safer. Customer Service plays an important role in coordinating and completing the end-to-end process in commercial operation and contributing to teamwork to deliver excellent customer experience and achieve company annual revenue commitment.

POSITION SUMMARY:

To support sales activities through quotations, tenders, managing e-platforms for tender submission & e-bidding, handling enquiries from various media & sources, and managing customers’ orders till delivery. The key goal is to meet the needs of business and customers with efficiency and effectiveness, ultimately achieving customer satisfaction, customer-centric focus, and goals/AOP set by the company.

Minimum Requirements/Qualifications:

1. Degree / Diploma in a Science-related field is preferred.
2. At least 1 to 2 years of experience in Customer Service and order processing (handling end-to-end transactions in Quote to Bill) is preferred.
3. Proficient in BM & English communication and written skills.
4. Preference for proficiency in SAP system.
5. Proficient in MS Excel and other Microsoft Office applications.
6. Able to work independently and well in a team environment.
7. Positive attitude and willingness to learn.
8. Ability to multi-task, prioritize, and manage time to meet customer commitments in a fast-paced and dynamic environment.