Executive, Customer Service (Temporary)

Avery Dennison; Kulim; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a motivated individual for a temporary customer service role. This position involves managing customer orders, ensuring timely communication with production, and maintaining high service standards. Ideal for recent graduates or students, this opportunity offers valuable experience in a dynamic environment. If you possess strong communication skills and a proactive attitude, this role could be the perfect stepping stone for your career in customer service within the manufacturing sector.

Qualifications

• Strong communication and negotiation skills are essential.
• Experience in customer service within the manufacturing industry is a plus.
• Ability to multitask and work independently.

Responsibilities

• Manage customer orders and ensure timely processing.
• Communicate with production for order delivery dates.
• Assist in resolving service and quality issues.

Skills

Communication Skills

Interpersonal Skills

Negotiation Skills

Customer Service Experience

Detail Orientation

Multitasking

Proactivity

Reliability

English Proficiency

Chinese Proficiency

Education

Associate Degree in Business Administration

Bachelor's Degree in Business Administration

Degree in Customer Services

Degree in Logistics

Tools

Google Suite

MS Office

ERP Software

Oracle Software

Job description

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This role requires the person to possess strong communication, interpersonal and negotiation skills, as well as a thorough understanding of customer service function, company products and regulatory requirements.

We are seeking a temporary candidate for a 5-month position, ideally a recent graduate or a student looking for an internship opportunity.

ACTIVITIES MAY INCLUDE BUT NOT LIMIT TO

To manage all customer service related work including but not limited to customer orders processing such as order inquiries, acknowledgement, confirmation and samples request.

To process validity of orders against part numbers and prices and to process orders into the ERP system and send out order confirmation to customers.

To communicate with Production Planning, NPI and PPD for orders delivery date and negotiate with customers with the best commit date and if rescheduling is needed, to renegotiate the new commit date.

Notifying customers when products are ready for shipment and confirm their shipping instructions and work with Logistics personnel to make sure shipment is on schedule.

Working along with Global Customer Service to assist whenever needed.

To support Global Sales in handling orders, samples, report, maintain and create new accounts.

To assist customers to resolve service and quality issues when complaints are raised.

To prepare monthly sales and orders reports.

Managing day to day business of the customer service function on the site.

Other responsibilities and tasks as assigned due to operational needs.

WHAT WE WILL BE LOOKING FOR IN YOU

Associate or Bachelor’s Degree in Business Administration, Management, Customer Services, Logistic or related studies.

Customer service working experience in the manufacturing industry is a strong plus.

Good interpersonal and negotiation skills.

Details oriented and able to multitask, proactive, independent and self-starter.

Excellent verbal and communication skills. Good command in English and Chinese.

Able to liaise and negotiate with customer and operations personnel.

Proficient in Google Suite or MS Office software.

Experience with Operations process (i.e. ERP, Planning, Financial) and Oracle software will be an added advantage.

Motivation, reliability, assertiveness and structure.

Proactive and able to perform the tasks assigned independently.

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? Are you available for short term contract work? How much notice are you required to give your current employer?

Manufacturing, Transport & Logistics 101-1,000 employees

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products & solutions that help advance the industries we serve, providing branding & information solutions that optimize labor & supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion.

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products & solutions that help advance the industries we serve, providing branding & information solutions that optimize labor & supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion.

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