Senior Executive, Credit Systems Support

Alliance Bank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Senior Executive for Credit Systems Support. The role involves collaboration with IT and vendors to enhance financial applications, providing technical guidance, and ensuring compliance with regulatory requirements. Ideal candidates will have a Bachelor's degree in Finance or Information Systems, along with strong analytical skills and experience in application support.

Qualifications

• Minimum 3 years in application support or financial systems support.
• Strong analytical and problem-solving skills.

Responsibilities

• Support and enhance financial applications with IT and vendors.
• Coordinate user acceptance testing and ensure compliance.

Skills

Analytical Skills

Problem Solving

Communication

Education

Bachelor’s Degree in Finance

Bachelor’s Degree in Information Systems

Tools

SQL

Job description

Senior Executive, Credit Systems Support

Work collaboratively with IT, business partners, and vendors to support and enhance financial applications effectively and efficiently.

Provide technical guidance and support to users on application functionalities and workflows.

Perform first-level impact assessments and evaluate the feasibility of change requests.

Configure and maintain application parameters, workflows, and decisioning rules.

Follow up closely with vendors and system providers to resolve issues and provide solutions.

Coordinate user acceptance testing (UAT) with business users and conduct UAT on fixes and change requests.

Ensure compliance with regulatory requirements in application processes.

Job Requirements:

• Bachelor’s Degree in Finance, Information Systems, or a related field.
• A minimum of 3+ years of experience in application support, loan processing, or financial systems support. Fresh graduates are encouraged to apply.
• Strong analytical and problem-solving skills, self-starter, good communication skills, and ability to work independently with minimal supervision.
• Ability to assist users, troubleshoot, and resolve application errors or workflow issues.
• Ability to manage fixes, change requests, and vendor interactions simultaneously.
• Experience in SQL, credit, or collection systems is an advantage.