Customer Service

Jobstreet Malaysia; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Representative to join their dynamic team in Subang Jaya. This role involves engaging with customers across various platforms, ensuring their satisfaction, and resolving inquiries effectively. The ideal candidate will have strong communication skills, particularly in Mandarin, and a keen understanding of social media. With a competitive salary package and additional benefits like annual leave, this opportunity is perfect for those eager to make a difference in customer service. If you are organized, detail-oriented, and willing to relocate, we encourage you to apply!

Benefits

Annual Leave – 14 days

Competitive Salary Package

Qualifications

• Strong familiarity with major social media platforms.
• Excellent verbal and written communication skills.
• Proficiency in Mandarin for client communication.

Responsibilities

• Engage with customers via WhatsApp, Telegram, and live chat.
• Maintain a deep understanding of products/services.
• Document customer interactions and generate reports.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Social Media Familiarity

Mandarin Proficiency

Job description

Customer Service Representative

Location: Subang Jaya, Selangor (Open to candidates willing to relocate)

Probation Period: 3 months

Probation Salary: RM 4,000

Confirmation Salary: RM 5,000

Candidates who are willing to relocate to Subang Jaya, Selangor and are passionate about delivering exceptional customer service across various platforms are encouraged to apply.

Responsibilities:

1. Customer Interaction:
   • Engage with customers via channels such as WhatsApp, Telegram, and live chat to address inquiries, resolve issues, and provide product/service information.
   • Ensure a positive customer experience through effective communication and problem-solving.
   • Investigate and analyze customer concerns, providing timely and accurate solutions.
   • Collaborate with other departments to resolve complex issues and escalate when necessary.
2. Product Knowledge:
   • Maintain a deep understanding of the company's products/services to assist customers effectively.
   • Stay updated on product changes, updates, and promotions.
3. Reporting:
   • Document customer interactions and issues.
   • Generate reports on common customer concerns to contribute to continuous improvement.
4. Communication:
   • Communicate clearly and professionally with customers, ensuring a consistent and positive brand image.
   • Collaborate with team members to share insights and improve overall customer support.
   • Gather customer feedback and communicate it constructively to relevant teams for process improvements.
5. Compliance:
   • Adhere to company policies, procedures, and ethical standards during customer interactions.
   • Stay informed about industry regulations and compliance requirements.
6. Performance Metrics:
   • Meet or exceed response time, resolution time, and customer satisfaction scores.
   • Strive for continuous improvement in key performance indicators.
7. Teamwork:
   • Actively collaborate with team members to achieve shared goals.
   • Share knowledge, resources, and expertise to enhance team performance.

Requirements:

• Strong familiarity with major social media platforms (e.g., Facebook, Instagram).
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Proficiency in MANDARIN (spoken and written) is required due to client communication needs.
• Willingness to relocate to Subang Jaya, Selangor.

Additional Benefits:

• Annual Leave – 14 days
• Competitive Salary Package

Application Process:

Sign in and update your profile to get insights. Your application will include the following questions:

• Your right to work in Malaysia
• Expected monthly salary
• Qualifications
• Years of experience in customer service
• English language proficiency

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