L2 Core & Cards Support Engineer (AS400, Silverlake), GIPS

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

• Provide application support to various business users.
• Attend to business queries and business requests promptly.
• Follow through the business requests to a proper closure.
• Work on timely resolution for reported incidents to meet service level targets, including failures and queries reported by business users and technical staff, as well as event alerts detected by monitoring tools.
• Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of unavoidable incidents.
• Ensure all incidents and problems are proactively managed by prioritizing issues of varying severity and escalating as appropriate.
• Collaborate with the development team to identify resolutions and transition releases into the production environment.
• Adopt standard Incident and Problem Management workflows and processes, including timely ticket logging, defect management, and quality issue communications.
• Participate in DR/BCM activities or infrastructure-related upgrades.
• Responsible for capacity management by monitoring and analyzing current performance and capacity data and forecasting future requirements.
• Aside from day-to-day support duties, undertake additional responsibilities such as management reporting and other project initiatives as needed.

• Familiarity with OS/400 system.
• Proficiency in RPG and COBOL languages.
• Experience with Silverlake banking system is a plus.
• Strong communication skills.
• Excellent spoken and written English communication skills.
• Willingness to work on shifts.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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