Technical Service Manager (Industrial Lubrication)

KLK OLEO; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Technical Service Manager specializing in industrial lubrication solutions. This pivotal role involves bridging R&D, production, and customer needs while enhancing the performance of lubrication systems across various sectors. The ideal candidate will have a strong background in lubrication chemistry and extensive experience in technical support. Join a forward-thinking company committed to innovation and sustainability, where your expertise will drive customer satisfaction and product excellence. This role offers the opportunity to shape the future of lubrication technology in a dynamic environment.

Qualifications

• PhD or Master's in Chemical Engineering or related field preferred.
• 5+ years in technical service or product development in lubrication.

Responsibilities

• Provide technical guidance on lubrication strategies and troubleshooting.
• Collaborate with sales and marketing for product launches.

Skills

Technical Support

Communication Skills

Problem-Solving Skills

Lubrication Chemistry Knowledge

Project Management

Education

PhD in Chemical Engineering

Master’s Degree in Chemistry

Job description

Technical Service Manager (Industrial Lubrication)

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The Technical Service Manager (Industrial Lubrication) serves as a key technical resource, providing expertise in lubrication solutions for a diverse range of industrial applications. This role bridges the gap between R&D, production, and customer needs, ensuring solutions that enhance the performance of metalworking fluids (MWF), hydraulic fluids, and other lubrication systems. Responsibilities include supporting clients across sectors such as manufacturing, textiles, automotive, and emerging industrial fields, guiding them from development to commercialization. In addition to technical support, the position also involves collaborating with sales and marketing teams to promote the company’s products through technical presentations, industry events, and product launches, driving innovation and customer satisfaction.

Role and Responsibilities

• Provide technical guidance to customers on lubrication strategies, including product selection, application methods, and troubleshooting.
• Serve as a subject matter expert in the application of lubrication solutions, including metalworking fluids (MWF), hydraulic fluids, and other specialized industrial lubricants. Provide technical insights on the use of these products in sectors such as textiles, automotive, marine, and refrigeration, ensuring their optimal performance.
• Support the sales team with technical presentations, product demonstrations, and training materials
• Work with sales and marketing teams to communicate the technical benefits of lubrication products and support product launches. Prepare and deliver technical presentations to showcase product performance and capabilities
• Collaborate with R&D teams to develop customized lubrication solutions that meet specific customer need and resolve technical challenges. Provide regular feedback to the R&D and production teams to continuously improve product offerings.
• Work with product development teams to test and introduce new lubrication products and additives to the market.
• Collaborate with quality control and production teams to ensure product specifications align with customer needs.
• Represent the company and participate in technical seminars, webinars, and industry conferences to promote the company’s products offerings in the industrial lubrication space.
• Stay up-to-date on industry trends, technological advancements, and regulatory changes affecting industrial lubrication.
• Maintain detailed documentation of customer interactions, technical service reports, and product performance data.

Job Success Requirements

• PhD in Chemical Engineering, Mechanical Engineering, Chemistry (with a focus on industrial or applied chemistry), Materials Science or a related field is preferred, or a Master’s degree with extensive industry experience.
• 5+ years of experience in technical service, product development, or application engineering within industrial lubrication or related sectors.
• Strong knowledge of lubrication chemistry, including additives, emulsifiers, and surfactants.
• Proven ability to provide technical support and troubleshooting for customers.
• Excellent communication and presentation skills, with the ability to explain complex technical information clearly to both technical and non-technical audiences.
• Strong problem-solving skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Ability to travel domestically and internationally as needed to support customer needs.

Focus Areas:

• Customer Solutions: Emphasis on delivering application-driven solutions that help customers optimize the performance of lubrication systems in their operations.
• New Product Innovation:Drive innovation in the development of advanced lubrication solutions, staying open to exploring new industries and applications as opportunities arise.
• Technical Expertise: Maintain and enhance technical expertise in the company's lubrication products, ensuring alignment with industry trends and customer demands across a wide range of sectors.

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Your application will include the following questions:

How many years' experience do you have in a quality control (QC) role? Which of the following statements best describes your right to work in Malaysia? Are you willing to travel for this role when required? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Technical Services Manager?

Chemicals & Plastics Manufacturing 1,001-5,000 employees

KLK OLEO is one of the world’s leading oleochemical producers that is committed to delivering excellence in the global marketplace. Our integrated oleochemical complexes located in key sourcing and supply markets (Malaysia, Indonesia, China and Europe) produce a wide range of high quality sustainable oleochemical products from natural renewable raw materials.

KLK OLEO is part of Kuala Lumpur Kepong Berhad (“KLK”), a leading international plantations group listed on the Main Market of Bursa Malaysia Securities Berhad. Strategically integrated to our upstream plantations parent, KLK OLEO is able to extract synergies and focus on developing sustainable solutions and reliable supply for our customers. At KLK OLEO, sustainability is integral to our business. Being a member of the RSPO, we are committed to delivering high quality and safe products to our customers, and ensuring high traceability throughout our supply chain. KLK OLEO’s strong commitment to meet customers’ expectations underscores our solid reputation as a reliable supplier in the global market place.

KLK OLEO's production portfolio ranges from basic oleochemical products, such as fatty acids, glycerine, fatty alcohols and fatty esters, all the way down the spectrum to specialties, such as methyl ester sulphonate (MES), surfactants and phytonutrients. Our products are used in diverse end-use applications, including home & personal health care, cosmetics & toiletries, food, flavours & fragrances, lubricants, polymers and industrial chemicals. Backed by a firm belief in innovation and a strong R&D culture, the creation of new downstream businesses continues to be the cornerstone of our strategy to capitalise on the integrated value chain.

Headquartered in Malaysia, with a workforce of 3,000 people worldwide, KLK OLEO strives to develop and uphold good relationships and long term partnerships with our customers and stakeholders.

KLK OLEO is one of the world’s leading oleochemical producers that is committed to delivering excellence in the global marketplace. Our integrated oleochemical complexes located in key sourcing and supply markets (Malaysia, Indonesia, China and Europe) produce a wide range of high quality sustainable oleochemical products from natural renewable raw materials.

KLK OLEO is part of Kuala Lumpur Kepong Berhad (“KLK”), a leading international plantations group listed on the Main Market of Bursa Malaysia Securities Berhad. Strategically integrated to our upstream plantations parent, KLK OLEO is able to extract synergies and focus on developing sustainable solutions and reliable supply for our customers. At KLK OLEO, sustainability is integral to our business. Being a member of the RSPO, we are committed to delivering high quality and safe products to our customers, and ensuring high traceability throughout our supply chain. KLK OLEO’s strong commitment to meet customers’ expectations underscores our solid reputation as a reliable supplier in the global market place.

KLK OLEO's production portfolio ranges from basic oleochemical products, such as fatty acids, glycerine, fatty alcohols and fatty esters, all the way down the spectrum to specialties, such as methyl ester sulphonate (MES), surfactants and phytonutrients. Our products are used in diverse end-use applications, including home & personal health care, cosmetics & toiletries, food, flavours & fragrances, lubricants, polymers and industrial chemicals. Backed by a firm belief in innovation and a strong R&D culture, the creation of new downstream businesses continues to be the cornerstone of our strategy to capitalise on the integrated value chain.

Headquartered in Malaysia, with a workforce of 3,000 people worldwide, KLK OLEO strives to develop and uphold good relationships and long term partnerships with our customers and stakeholders.

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