Player Support Executive (Mandarin & English Speaker)

PEOPLE PROFILERS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated customer support representative to provide exceptional service and technical resolution for gaming and tech issues. This role requires strong communication skills in both English and Mandarin, as well as a passion for gaming. You will engage with customers across multiple platforms, troubleshoot their technical issues, and provide valuable feedback to improve services. If you have a keen interest in games and enjoy helping others, this is a fantastic opportunity to join a vibrant team and enhance your skills in a dynamic environment.

Qualifications

• Strong communication skills in English and Mandarin are essential.
• Ability to deliver excellent customer service quality utilizing soft skills.

Responsibilities

• Provide customer support and resolve technical issues via various platforms.
• Identify trends in customer problems and provide feedback based on testing.

Skills

Customer Support

Technical Issue Resolution

Communication Skills

Gaming Knowledge

Problem Solving

Teamwork

Mandarin Translation

Education

Bachelor's Degree (preferred)

Fresh Graduates Welcome

Job description

Job Description:

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
• Handling multiple concurrent chat and email interactions while addressing frequent start and stops from emails and social media.
• Identifying, correcting, and advising on technical issues in the customer's computer, mobile app, and/or video game console.
• Identifying trends in customer problems and providing clear feedback to team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translating Mandarin to English and vice versa.
• Writing reports and minutes in Mandarin and/or English.

REQUIREMENTS

• Willingness to work on weekends and public holidays with a fixed schedule.
• Strong written and verbal communication skills in English and Mandarin to liaise with Mandarin-speaking associates.
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamer's perspective and provide in-depth gaming and PC/console troubleshooting support.
• Ability to solve and analyze information accurately with appropriate speed and guidelines.
• Team player.
• Strong interest in games is preferred, but fresh graduates or those without customer service and gaming experience are welcome.