MANAGER, QUALITY & RISK MANAGEMENT

UM Specialist Centre Sdn Bhd; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading healthcare provider in Malaysia is seeking a Quality Manager to ensure high-quality patient care and compliance with standards. The role involves managing risk, leading audits, and implementing quality initiatives across the organization. Ideal candidates should have extensive experience in healthcare and a strong background in quality management and accreditation.

Qualifications

• Minimum 15 years in healthcare or 5 years clinical plus 3 years admin experience.
• Experience in hospital accreditation and licensure is an advantage.

Responsibilities

• Plan and coordinate UMSC towards Total Quality Management.
• Manage corporate-wide risk management program and audits.
• Ensure compliance with governance policies and regulations.

Skills

Leadership

Quality Management

Risk Management

Job description

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Primarily responsible for planning, coordinating, and directing UMSC towards Total Quality Management through the implementation of Policy and Procedure, and compliance with governance policies, legal, and statutory requirements.

Provides leadership and expertise to ensure the delivery of safe, high-quality patient care services and is accountable for the overall management of Health, Safety & Environment (HSE) for UMSC-wide.

Manage the corporate-wide risk management program, develop and maintain a written corporate risk management plan, and conduct annual evaluations of the plan’s effectiveness to meet shareholder expectations and achieve UMSC's mission and vision.

JOB ACCOUNTABILITY

Identify, coordinate, and monitor the implementation of quality and process improvement initiatives (e.g., Internal Quality Audits) with key stakeholders to enhance workflows, ensure patient safety, and maintain compliance with relevant standards and accreditations.

Lead the Internal Quality Audit team and ensure the timely execution of all internal and external audits.

Drive and collaborate with stakeholders on achieving and implementing new standards/accreditations across operational units.

Lead and track accreditation activities, ensuring requirements are met in collaboration with relevant stakeholders.

Manage and coordinate the review and approval of Policies and SOPs according to schedule, ensuring they are updated and compliant with statutory and regulatory requirements.

Responsible for document control and ensuring all staff have access to the latest versions.

Liaise with stakeholders to ensure timely review and updates of hospital-wide SOPs.

Ensure that new laws and regulations imposed on private hospitals are enforced through appropriate SOPs and Work Instructions.

Review and evaluate hospital-wide risks and implement mitigation measures to minimize exposure.

Conduct investigations of reported incidents and sentinel events, identify root causes, mitigation actions, and trend patterns.

Implement and monitor process improvements to reduce adverse events.

Responsible for submitting all mandatory reports to relevant authorities.

JOB REQUIREMENTS

Preferably with a minimum of 15 years of experience in the healthcare industry; or

At least 5 years of clinical practice and 3 years of related administrative experience.

Working experience in a healthcare environment is an absolute prerequisite.

Previous experience in hospital accreditation, licensure, and credentialing is an advantage.

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Your application will include the following questions:

• How many years' experience do you have as a Quality Manager?
• How many years of auditing experience do you have?

UM Specialist Centre (UMSC) is a tertiary, sub-specialized private healthcare provider established in 2000, located adjacent to University Malaya Medical Centre (UMMC). UMSC is part of an integrated regional healthcare hub with UMMC and the Faculty of Medicine of University Malaya, the oldest medical school in Malaysia. UMSC is renowned for its exceptional medical expertise supported by a 100-year-old tradition and ethos of Care, Research, and Education, as well as a team of compassionate and altruistic healthcare professionals including highly skilled Professors and Associate Professors. Leveraging their specialized medical knowledge and warm personalized service as core competencies, UMSC has grown into one of the most successful and dynamic healthcare providers in the country.