Customer Service cum Admin

Big Ben Academy; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a vibrant education center as a Customer Service cum Admin, where you will play a vital role in ensuring a welcoming environment for students and parents. This position involves front-desk responsibilities and administrative support, making every visitor's experience smooth and pleasant. You'll manage inquiries, assist with class arrangements, and support seasonal programs, all while working in a friendly, multicultural atmosphere. With opportunities for career growth and a commitment to training, this role is perfect for fresh graduates eager to make a difference in the education sector.

Benefits

Career growth opportunities

Friendly work environment

Monthly bonuses

Performance incentives

Qualifications

• Minimum SPM or Diploma in any field.
• Good communication skills in Mandarin and English.

Responsibilities

• Welcoming and assisting walk-in visitors and students.
• Managing student check-ins, attendance, and class arrangements.

Skills

Mandarin

English

Communication Skills

Multitasking

Education

SPM

Diploma

Job description

Last Updated on 10 May '25
Expiring on 19 May '25

FROM RM 3000 / month

Job Description:

As aCustomer Service cum Admin, you will play a key role in supporting the daily operations of our education center. This role involves both front-desk responsibilities and administrative support to ensure a smooth and welcoming environment for students, parents, and visitors.

Your responsibilities will include:

• Welcoming and assisting walk-in visitors and students.
• Managing student check-ins, attendance, and class arrangements.
• Handling general inquiries (in person, by phone, and online).
• Ensuring classrooms are properly arranged with adequate tables and chairs based on daily updates.
• Collecting feedback from students to improve service quality.
• Supporting seasonal programs (e.g. Winter Camp, Summer Camp) and school events.
• Assisting with documentation, filing, and basic data entry tasks.
• Collaborating with the internal team to maintain a clean and organized floor environment.

Job Requirements:

• Minimum SPM or Diploma in any field.
• Good communication skills inMandarinandEnglish(both spoken and written)."We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."
• Friendly, responsible, and punctual.
• Able to multitask and work in a fast-paced environment.
• Willing to work on weekends and public holidays when needed.
• Fresh graduates are welcome to apply – training will be provided.

What We Offer:

• Career growth opportunities: Senior roles and team leadership for high performers.
• Friendly, multicultural work environment.
• Exposure to international education and diverse student backgrounds.
• Monthly bonuses and performance incentives.

201901039213
Last Updated on 10 May '25
Expiring on 19 May '25