Duty Manager

Banyan Group; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Duty Manager for their property in Teluk Bahang, Penang. This full-time on-site role involves overseeing daily operations, managing a team, and ensuring exceptional guest experiences. Ideal candidates will possess strong leadership and communication skills, with a background in hospitality. Join a dynamic environment where your contributions will enhance guest satisfaction and uphold quality standards. If you thrive in fast-paced settings and have a passion for hospitality, this opportunity is perfect for you.

Qualifications

• Strong leadership skills to motivate the team.
• Knowledge in hospitality to ensure memorable guest experiences.

Responsibilities

• Oversee daily operations and manage associates.
• Ensure guest satisfaction and maintain quality standards.

Skills

Leadership Skills

Guest Service Standards

Communication Skills

Conflict Resolution

Hospitality Industry Knowledge

Property Management Systems (PMS)

Coordination Skills

Ability to Work in Fast-Paced Environment

Experience in Similar Role

Education

Bachelor's Degree in Hospitality Management

Job description

Role Description

This is a full-time on-site role for a Duty Manager located in Teluk Bahang, Penang. The Duty Manager will be responsible for overseeing daily operations, managing associates, ensuring guest satisfaction, and maintaining overall quality standards at the property.

Qualifications

• Possesses strong leadership skills, motivating the team to deliver exceptional service

• Maintains high standards of guest service, ensuring memorable experiences

• Excellent communication and interpersonal skills

• Conflict resolution skills, remains composed during high-pressure or guest-related situations

• Knowledge and experience in the hospitality industry

• Proficient in Property Management Systems (PMS)

• Efficient in room assignment and coordination with relevant departments

• Ability to work in a fast-paced environment

• Experience in a similar role is preferred

• Bachelor's degree in Hospitality Management or related field is a plus