Technical Support Engineer

Magic-ray Technology; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading technology company in Penang is seeking a motivated individual to provide technical consultation and support to customers. The role involves troubleshooting, conducting presentations, and ensuring customer satisfaction. Candidates should have a background in Engineering and be proficient in both English and Chinese.

Qualifications

• Possess at least a Diploma/Advanced Diploma/Degree in Engineering.
• Strong command of both English and Chinese languages.

Responsibilities

• Provide consultation services to customers regarding AOI programming.
• Troubleshoot and repair equipment, ensuring customer satisfaction.
• Participate in exhibitions and conduct technical presentations.

Skills

Customer-oriented mindset

Multitasking capabilities

Strong command of English

Strong command of Chinese

Education

Diploma in Engineering

Advanced Diploma in Engineering

Degree in Engineering

Job description

Responsibilities:

1.Proactively learning about products and technology from the headquarter, understanding end customers' requirements, and being capable of conducting comparisons and effectively approaching customers to provide value-added solutions.

2. Participate in exhibitions and conduct technical presentations for customers and distributors.

3. Participate in technical evaluations, use data to provide convincing reports, and possess strong skills in PPT presentations.

4. Provide consultation services to customers and distributors regarding any AOI programming, either remotely through TeamViewer or on-site.

5. Troubleshoot and repair equipment, utilize personal knowledge and experience to resolve problems.

6. Write detailed reports of encountered problems, performed tests, and complete work.

7. Actively listen, understand and convey customer requirements, and implement any necessary corrective actions.

8. Provide feedback and collaborate with the internal team on quality and design-related issue.

9. Improve on customer support plans and build strong customer relationships.

10. Ensure customer satisfaction.

Qualifications:

1. Candidate must possess at least a Diploma/ Advanced Diploma/ Degree in Engineering (Mechatronic/ Electromechanical, Electrical/ Electronic, Industrial) or equivalent

2. Well oral expression with self-driven motivation.

3. Pleasant personality with the customer-oriented mindset.

4. Strong command of both English and Chinese languages.

5. Good team player and multitasking capabilities.

6. Possess own transport & willing to travel domestically and internationally > 50% of the time to support customers.