Customer Experience Representative

FedEx; Putrajaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

FedEx is hiring for a customer service role in Putrajaya, Malaysia. The position involves assisting customers with inquiries, managing cases, and providing timely resolutions. Candidates should possess strong communication skills and a secondary education. Experience in customer service is preferred but not mandatory for entry-level positions.

Qualifications

• Minimum one year of relevant work experience in customer service.
• For Associate level, prior experience is not required.

Responsibilities

• Provides timely assistance and resolutions to customer inquiries.
• Addresses customer complaints with empathy and finds suitable resolutions.
• Assists customers in tracking shipments and providing real-time updates.

Skills

Fluency in English

Problem-solving skills

Written communication skills

Verbal communication skills

Education

Secondary education or equivalent

Job description

The provided job description covers essential responsibilities, minimum requirements, and company values relevant to a customer service role at FedEx. However, its formatting can be improved for better readability and engagement by appropriately using HTML tags such as

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Role & Responsibilities

• Provides timely assistance and resolutions to customer inquiries and issues.
• Assists customers with shipment booking and queries, handling inquiries professionally and accurately.
• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective service recovery.
• Takes ownership of customer issues and ensures timely resolution, collaborating with other teams as needed.
• Manages customer cases and service requests efficiently, documenting interactions accurately.
• Identifies and mitigates potential issues to ensure a seamless customer experience.
• Assists customers in tracking shipments and providing real-time updates.
• Performs other duties as assigned.

Minimum Education

• Secondary education or equivalent.

Minimum Experience

• At least one (1) year of relevant work experience in customer service and interaction.
• For Associate level, prior experience is not required.

Knowledge, Skills, and Abilities

• Fluency in English and the local language, especially if English is not your first language.
• Strong problem-solving skills.
• Good written and verbal communication skills.

All other company information and philosophies are well-presented but could be summarized or linked for brevity, depending on the platform's design.