GUEST SERVICE AGENT

Accor; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading hospitality company as a Guest Service Agent at Mercure Kuala Lumpur Glenmarie. You will assist guests with check-in and check-out, ensuring excellent customer service and recognition for VIPs. This role requires strong communication skills and a detail-oriented approach, providing a rewarding experience in a vibrant team environment.

Benefits

Exclusive benefits tailored to the sector

Recognition for daily commitment

Qualifications

• Minimum 1 year of relevant experience.
• Excellent proficiency in English.
• Self-motivated and energetic.

Responsibilities

• Assist guests with check-in and check-out.
• Welcome guests and issue room keys.
• Ensure VIPs receive special recognition.

Skills

Communication

Customer Service

Detail-oriented

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group encompasses more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its unique personality, allowing you to find yourself, yet all share a common ambition: to innovate and challenge the status quo.

By joining us, you become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be your true self. It's a supportive space to grow, fulfill your potential, explore other professions, and pursue career opportunities within your hotel, in the hospitality industry, locally or globally.

Enjoy exclusive benefits tailored to the sector and beyond, along with recognition for your daily commitment.

Everything you do with us will create meaningful, memorable, and impactful experiences for customers, colleagues, and the planet.

Hospitality is a Work of Heart

Join us and become a Heartist.

Job Description

1. Assist guests with check-in and check-out, along with other cashiering duties.
2. Welcome guests upon arrival, register them, and issue room keys following departmental standards and procedures.
3. Ensure members consistently receive all benefits, and that repeat guests and VIPs receive special recognition and service.

Qualifications

1. Minimum 1 year of relevant experience, with excellent proficiency in reading, writing, and speaking English.
2. Good communication and customer service skills, detail-oriented and service-driven.
3. Ability to work effectively in a team, self-motivated, energetic, and professionally groomed at all times.

Additional Information

Your Team and Working Environment

Join our vibrant team at Mercure Kuala Lumpur Glenmarie, where collaboration and innovation thrive. Our welcoming property embodies a culture of excellence and hospitality, making every day an exciting and rewarding experience.

Our Commitment to Diversity & Inclusion

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. At Mercure Kuala Lumpur Glenmarie, we celebrate diversity and strive to create an inclusive environment for all employees.