Executive, Customer Onboarding - PD | Kuala Lumpur, MY

Prudential plc; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking an Underwriter to provide exceptional customer onboarding experiences. The role involves assessing risks and making decisions within compliance regulations. Ideal candidates will have a degree in a relevant field and possess strong analytical and communication skills. Join Prudential to grow your career in a supportive environment that values diversity and inclusion.

Qualifications

• Fresh graduate or 3-5 years of experience in a relevant industry.
• Effective analytical and communication skills required.

Responsibilities

• Underwrite individual life and group insurance in accordance with guidelines.
• Process cases within agreed Turnaround Time.
• Provide constructive feedback for process improvement.

Skills

Analytical skills

Interpersonal skills

Communication skills

Decision-making skills

Education

Degree in Biomedical Science, Biology, Health Science, or related field

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Scope

The incumbent is responsible for providing a best-in-class customer onboarding experience to support the company's business by assessing risks and approving or declining applicants within underwriting guidelines and compliance regulations.

The complexity of the insurance business requires the incumbent to acquire strong technical underwriting skills, be a team player with a high level of responsibility and commitment; customer-oriented, and possess minimal supervisory skills. The incumbent is also required to work closely with other departments to deliver exceptional PRUexperience Service to customers.

Principal Duties & Responsibilities

1. Underwrite individual life and group insurance in accordance with underwriting guidelines, compliance regulations, and corporate requirements.
2. Process cases according to the prioritization given and within the agreed Turnaround Time.
3. Achieve individual expected productivity and quality.
4. Keep up to date on new or enhanced products/services/guidelines to maintain a high level of quality service, and deliver exceptional PRUexperience Service to customers.
5. Perform agent calling or minimize requirements calling to reduce departmental pendings rate.
6. Provide constructive feedback for process improvement where appropriate.
7. Perform other related duties and tasks as assigned by superiors from time to time.
8. Be resourceful in searching for solutions.

Job Specification

1. Qualifications
2. A degree in Biomedical Science, Biology, Health Science, or any field related to human biology or public health.
3. Experience
4. Fresh graduate, or
5. 3-5 years of experience in a relevant industry.
6. Knowledge
7. Effective analytical skills
8. Good interpersonal and communication skills, both written and verbal
9. Confident decision-making skills

Prudential is an equal opportunity employer. We provide equal opportunity benefits for all applicants and employees regardless of sex, race, age, ethnic origin, educational, social, and cultural background, marital status, pregnancy and maternity, religion or belief, disability, part-time or fixed-term work, or any other status protected by law. We promote these standards in our recruitment and through our third-party suppliers, taking into account the context of grade, job, and location. Reasonable adjustments are also available to support individuals with physical or mental health requirements.

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