Customer Success Specialist (SaaS Startup-Hybrid)

ChatDaddy; Kuala Lumpur; Hybrid; MYR 36,000 - 60,000; Full time

Job summary

Join a leading SaaS company as a Customer Success Specialist, where you'll build strong relationships with customers, guide them through onboarding, and ensure they achieve success with our innovative WhatsApp automation tools. This hybrid role offers opportunities for skill development and career growth in a supportive environment.

Benefits

Competitive salary with performance-based incentives

Hybrid work setup

Opportunities for skill development and career growth

Collaborative work environment

Qualifications

• Experience in Customer Success or Account Management, ideally within SaaS.
• Must communicate confidently in conversational Chinese.

Responsibilities

• Serve as the main contact for customers post-onboarding.
• Support customers through product setup and usage best practices.
• Monitor customer activity and prevent churn.

Skills

Communication

Problem Solving

Customer Success

Account Management

Detail-oriented

Tools

CRM Systems

Support Tools

Job description

Customer Success Specialist (SaaS Startup-Hybrid)

ChatDaddy is a leading SaaS company helping businesses streamline customer engagement and boost operational efficiency through powerful WhatsApp automation tools. Our platform is designed to simplify communication, drive growth, and enable teams to scale with confidence. We’re a fast-growing, innovation-driven team that values collaboration, creativity, and customer success.

About the Role

We’re looking for a Customer Success Specialist who enjoys working directly with customers—guiding them through onboarding, resolving challenges, and helping them get the most value from our platform. This role is ideal for someone who thrives on day-to-day interaction with users, enjoys solving practical problems, and takes ownership of each customer’s journey.

You will be the customer’s go-to person from the moment they come on board—supporting them through setup, usage, and ongoing success with ChatDaddy.

What You’ll Be Doing

• Serve as the main point of contact for customers after onboarding begins
• Support customers through product setup, walkthroughs, and usage best practices
• Build strong working relationships with business owners and decision-makers through regular, meaningful communication
• Respond promptly to customer inquiries, troubleshoot issues, and follow through to resolution
• Share relevant product tips and suggestions to improve customer outcomes and satisfaction
• Monitor customer activity and flag potential issues early to prevent churn
• Reach out consistently to check on progress, offer support, and maintain high engagement
• Suggest relevant features or plan upgrades based on each customer’s evolving needs
• Log all interactions, feedback, and outcomes in our CRM to keep records up to date
• Collaborate closely with the product and support teams to relay customer feedback and ensure a smooth customer experience

What We’re Looking For

• Experience in a Customer Success, Account Management, or similar client-facing role, ideally within SaaS or tech
• Comfortable managing a portfolio of customer accounts and providing tailored support
• Strong communication skills with a customer-first, problem-solving mindset
• Proactive in spotting trends, resolving issues, and keeping users engaged
• Skilled in using CRM systems and support tools
• Detail-oriented, reliable, and organized in managing follow-ups and tasks
• Comfortable working independently and staying close to both the product and customer
• Experience with WhatsApp automation or similar communication platforms is a plus
• Must be able to communicate confidently in conversational Chinese

What You’ll Get

• Competitive salary with performance-based incentives
• Hybrid work setup
• Opportunities for skill development and career growth
• Collaborative, supportive work environment where your work makes a real impact
• A fast-growing company with global customers and a bold vision

How to Apply:

If you are passionate about building strong customer relationships and helping businesses succeed with our solutions, we would love to hear from you! Please send your resume and a brief cover letter to [e-mail] with the subject “Customer Success Specialist Application - [Your Name]”.

If your profile aligns with what we’re looking for, our team will be in touch to guide you through the next steps.

Tahap senioriti

Customer Support Quality Specialist - Creator Support

Specialist, Customer Success (English Speaker)

Customer Support Quality Specialist - User Support

Customer Care Specialist (Application Support)

Senior Manager, Customer Success Services