MS Exchanger Server Specialist

About Our Client

Our Client's Group IT setup supplies global solutions and connectivity to around 12.000 employees in more than 40 countries. They create sustainable solutions to protect life, assets, and the environment today and tomorrow.

Job Description

• Accountable and responsible for technical support, management and solutioning for the Office 365 platform, Exchange Online & OnPrem as well as Mailbox Archiving including but not limited to configuration, policies, features, functionality etc based on agreed SLAs & KPIs.
• Ensuring efficient troubleshooting, researching, and resolution, leading or facilitating investigations and tasks pertaining to Exchange Online & OnPrem, O365 and Mailbox archiving.
• Acts as the focal point of contact for incidents, problems, and changes to the Exchange Online & OnPrem, Office 365 and mailbox archiving services.
• Coordinate and collaborates with internal teams or vendors to actively troubleshoot and identify innovative resolutions to non-standard issues within the enterprise.
• Perform routine system monitoring, health check and maintenance for pro-active management of IT by evaluates and recommends tools for maintenance and monitoring of O365 tenant.
• Supported and implemented projects related to Exchange Online & OnPrem, Office 365 platform & mailbox archiving.
• Understand and apply knowledge of Company environment to deliver solutions that meet the needs of the business.
• Working with Product Manager to drive continuous improvement on managing and optimizing O365, Exchange Online and Mailbox Archiving solution and process.
• Documents and maintains operational processes and User knowledge base.
• Actively participate in operational ITIL processes i.e., Incident, Change Management, Problem Management, and Availability Management.

The Successful Applicant

• Bachelor's degree in computer software engineering, computer science, or a related field
• More than 5-year experience on end user support functions mainly on Exchange Online and O365 platform.
• Demonstrate good understanding of Windows, Office, DNS, AD, LDAP, DHCP, Auto discovery, Mail retention policies, O365 hybrid and client connectivity and PowerShell.
• Possess expertise in administering and providing technical support for Office 365 collaboration services, including mainly Exchange Online & OnPrem, mailbox archiving, SMTP relay and Email Hygiene services, such as

What's on Offer

• Career opportunity within a Multicultural organization
• Excellent growth potential and promotes success culture
• Stable, secured company that offers healthy work environment