Manager, Learning & Development (F&B Retail)

CL Bakery; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bakery in Petaling Jaya seeks a Learning and Development Manager to enhance the skills of its operations team. The role involves conducting training sessions, developing manuals, and ensuring compliance with operational standards. Ideal candidates will have extensive training experience, strong communication skills, and a passion for employee development.

Qualifications

• 5-10 years of training experience.
• Previous QSR or similar experience preferred.

Responsibilities

• Conduct training sessions for the operations team on soft skills and leadership.
• Evaluate training competency and execution at outlets.
• Develop practical and user-friendly training manuals.

Skills

Communication

Customer Service

Leadership

Collaboration

Creativity

Tools

Microsoft Office

Job description

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Conduct training sessions for the operations team on soft skills and leadership to ensure high managerial skills and operational excellence.

Observe, conduct, and provide feedback to the Operations team on SOP compliance and meeting Christine Bakery standards.

Evaluate training competency and execution at outlets.

Develop practical and user-friendly training manuals.

Implement effective and purposeful training methods.

Manage the training budget effectively.

Select and coordinate resources, including internal employees and training vendors, to develop and deliver training.

Stay updated on training trends, developments, and best practices (e.g., online training classes and training videos).

Create, organize, and facilitate leadership training for current and incoming leaders within the Operations Division.

Collaborate with Department Heads to develop and implement a uniform onboarding process for new staff.

Assist outlet managers in developing and executing ongoing training and monthly training calendars to meet departmental and division needs.

Follow up with leaders to ensure training materials are current and utilized.

Develop training programs for the ongoing, long-term improvement of employees’ skills and knowledge.

Communicate effectively with the Restaurant Management Team and Operations Division.

Organize and facilitate programs for Operation Excellence projects (e.g., CHAMPS Challenge and Special Projects).

Evaluate organizational performance to ensure training meets business needs and improves performance.

Conduct and track internal audits to assess training effectiveness and recommend improvements.

Plan and oversee outlet operation audits, produce reports, and submit to management.

Identify training needs or gaps and implement solutions to maximize productivity and performance.

Identify operational issues and provide remedial actions through new SOPs and/or training.

Qualifications and Skills:

5-10 years of training experience.

Previous QSR or similar experience preferred.

This role requires a collaborative, engaging, and focused individual who understands business needs and can translate this into effective training programs.

Passionate, energetic, creative, self-motivated, and professional.

Outstanding customer service, communication, and presentation skills are essential.

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Your application will include the following questions:

• Which statement best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• What qualifications do you have?
• How many years' experience in training & development?
• Experience with Microsoft Office products?
• Years of experience in the retail industry?

Hospitality & Tourism, 11-50 employees.

At Christine’s, we aspire to be your local bakery, offering honest, healthy, and delicious baked goods inspired by French and Japanese techniques, made with the best ingredients, baked fresh daily. Enjoy a quick coffee and bun in the mornings or a leisurely tea and cake in the afternoons. Grab a freshly baked roll for dinner or breakfast.

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