Customer Service

Job Elite TT Employment Solutions; Selangor; On-site; MYR 24,000 - 36,000; Full time

Job summary

A forward-thinking company is on the lookout for a dedicated Customer Service Representative to enhance client experiences. This role involves responding to inquiries, resolving issues, and providing product information, all while maintaining accurate customer records. With a strong emphasis on communication and problem-solving skills, this position offers a dynamic work environment where you can thrive. The company values innovation and customer satisfaction, making it an exciting opportunity for those eager to contribute to a collaborative team culture. Join us and be part of a journey towards exceptional service delivery.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive health insurance

Life insurance

Career development opportunities

Flexible work arrangements

Work-life balance initiatives

Collaborative team culture

Qualifications

• Minimum 1 year of experience in a customer service or call centre role.
• Ability to work in a fast-paced, high-volume call centre environment.

Responsibilities

• Responding to customer inquiries and concerns via phone and email.
• Identifying opportunities to upsell and cross-sell products and services.

Skills

Customer Service Orientation

Communication Skills

Problem-Solving

Decision-Making

Proficiency in English

Proficiency in Bahasa Malaysia

Tools

Customer Service Software

CRM Systems

Job description

About the role

We are seeking a talented and dedicated Customer Service professional to join our team at JOB ELITE TT AGENCY. As a Customer Service Representative, you will be the frontline of our customer experience, providing exceptional support and building strong relationships with our clients. This is a full-time position based in Muar District, Johor.

What you'll be doing

• Responding to customer inquiries and concerns via phone, email, and other communication channels
• Resolving customer issues and queries in a timely and effective manner
• Providing product and service information to customers
• Identifying opportunities to upsell and cross-sell products and services
• Maintaining accurate customer records and updating customer information
• Escalating complex issues to the appropriate team or manager as needed
• Adhering to company policies, procedures, and quality standards

What we're looking for

• Strong customer service orientation and excellent communication skills
• Ability to work in a fast-paced, high-volume call centre environment
• Proficiency in problem-solving and decision-making
• Familiarity with customer service software and CRM systems
• Proficient in English and Bahasa Malaysia
• Minimum 1 year of experience in a customer service or call centre role

What we offer

At JOB ELITE TT AGENCY, we are committed to providing our employees with a supportive and rewarding work environment. Some of the benefits you can expect include:

• Competitive salary and performance-based bonuses
• Comprehensive health and life insurance coverage
• Opportunities for career development and advancement
• Flexible work arrangements and work-life balance initiatives
• A dynamic and collaborative team culture

About us

JOB ELITE TT AGENCY is a leading provider of customer service solutions in the region. With a strong focus on innovation and customer satisfaction, we have established a reputation for delivering exceptional service to our clients. Our team of dedicated professionals is committed to driving business growth and creating positive experiences for our customers.

If you are excited about the prospect of joining our team, we encourage you to apply now.