Senior Executive, Customer Success (NIQ Digital Shelf)

NielsenIQ; Petaling Jaya; On-site; MYR 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you will be a strategic partner to clients, ensuring they maximize the value of innovative solutions. This role involves managing client relationships from onboarding to renewal, driving thought leadership initiatives, and identifying growth opportunities in a fast-paced environment. With a commitment to client success and a focus on operational excellence, you'll collaborate with cross-functional teams to enhance processes and tools. If you're eager for new challenges in the e-commerce market, this opportunity is perfect for you.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning access

Employee Assistance Program (EAP)

Qualifications

• Minimum of 3 years in customer success or account management.
• Proficient in CRM systems and data analysis tools.

Responsibilities

• Build strong relationships with clients and drive commercial growth.
• Develop account growth plans and oversee client roadmaps.

Skills

Analytical Skills

Strategic Planning

Communication Skills

Client Relationship Management

Problem-Solving

Education

Bachelor's Degree

Tools

CRM Systems (Dynamics, Skalin)

Data Analysis Tools

Job description

Job Description

As a Customer Success Manager at NIQ Digital Shelf, you will act as a strategic partner to our clients, ensuring they achieve maximum value from our solutions while driving commercial growth and maintaining high client satisfaction. You will be responsible for managing the client relationship from onboarding through renewal, providing insights to drive client action. This role requires a solid understanding of FMCG manufacturing and e-commerce. You must thrive in a high-paced environment, be organized, and driven.

Key Responsibilities:

1. Client Partnership & Thought Leadership

• Build and maintain strong strategic relationships with clients by developing stakeholder maps, identifying white spaces, and expanding your contact network.
• Develop measurable use cases for clients using the "context, actions, outcome" framework, ensuring alignment with their goals.
• Drive thought leadership initiatives, including global webinars, LinkedIn posts, workshops, and content strategies to position NIQ as a trusted partner.

Commercial Success

• Develop account growth plans, stakeholder maps, and renewal strategies, providing updates to leadership bi-annually.
• Identify opportunities for business growth within your portfolio and engage clients with innovative solutions proactively.

Operational Excellence

• Lead the co-creation of client roadmaps, ensuring timelines are met and revisited throughout the year to accommodate changes.
• Oversee accurate and timely documentation of client information in internal systems, e.g., Dynamics.

Innovation & Continuous Improvement

• Collaborate with cross-functional teams to influence improvements in tools and processes.

Qualifications

• Experience: Minimum of 3 years in customer success, account management, or a related client-facing role.
• Skills: Strong analytical, strategic planning, and communication skills; ability to manage complex client portfolios and identify growth opportunities.
• Technology: Proficiency in CRM systems (e.g., Dynamics, Skalin) and data analysis tools.
• Client-Centric Approach: Deep commitment to client success, proactive, and solution-oriented mindset.
• Attitude: Autonomous, eager for new challenges, and motivated by the growth of the e-commerce market.

Additional Information

• Flexible working environment
• Volunteer time off
• LinkedIn Learning access
• Employee Assistance Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering comprehensive insights into consumer behavior and growth opportunities. In 2023, NIQ merged with GfK, expanding its global reach. With advanced analytics and state-of-the-art platforms, NIQ provides the Full View of retail and consumer data. NIQ operates in over 100 markets, covering more than 90% of the global population.

For more information, visit NIQ.com

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Our Commitment to Diversity, Equity, and Inclusion

NIQ is dedicated to reflecting the diversity of the communities and markets we serve. We embed inclusion and diversity into all aspects of our workforce, measurement, and products. We invite candidates who share this mission to join us. We are an Equal Opportunity/Affirmative Action employer, making decisions regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status, veteran status, or other protected classes. Learn more about our diversity initiatives at: NIQ Diversity & Inclusion