Solution Implementation Associate

EcoVadis; Kuala Lumpur; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to global sustainability as a Solution Implementation Associate. In this pivotal role, you will ensure clients achieve their desired outcomes by configuring the Ulula platform and supporting the deployment of impactful programs. Collaborate with diverse teams across the globe, utilizing your project management skills to meet tight deadlines while maintaining quality. This role offers the chance to work on meaningful projects that enhance working conditions in various industries. If you're passionate about making a difference and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Wellness Allowance

Mental Health Support

Learning Opportunities

Paid Volunteer Day

Hybrid Work Model

Employee Recognition Program

Qualifications

• Proficient in project management and digital tools.
• Excellent written and verbal communication skills.

Responsibilities

• Manage translations and quality control for client programs.
• Support deployment tasks and project coordination.

Skills

Project Coordination

Detail Orientation

Problem Solving

Communication Skills

Time Management

Education

Bachelor's Degree

Tools

Monday.com

Jira

Google Suite

Job description

Company Description

Work smart, have fun, and make an impact!

Ulula, is a social enterprise that aims to improve working conditions in mining, manufacturing, and agribusiness by sourcing and processing accurate and timely insights directly from workers and communities around the world. Ulula's software and analytics platform connects directly and anonymously with our target stakeholders to obtain honest feedback and create more transparent and responsible supply chains. We have projects across the globe, including India, China, Malaysia, Peru, and South Africa, with clients ranging from Fortune 100 companies to NGOs and government departments. Ulula is a subsidiary of EcoVadis, one of the world’s most trusted sustainability ratings providers.

Why apply to EcoVadis? Be part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on the EcoVadis careers page.

Job Description

As a Solution Implementation Associate, you will play a pivotal role in ensuring our clients achieve their desired outcomes while utilizing our products and services. The successful candidate will work with internal stakeholders, lead the Ulula platform configuration for custom content projects, and support the deployment of programs related to worker voices, community feedback, and social impact across the globe.

You will work directly with the Implementation Team, reporting to a Solution Implementation Manager. Additionally, you will engage with our team of Developers, Implementation Managers, and Customer Success Managers throughout the configuration and deployment of programs, including setup, solutioning, configuration, testing, and coordination with the engineering team for smooth deployment.
We seek a team player with a keen eye for detail and problem-solving skills. You will work on programs for a wide variety of clients, including global brands, suppliers, auditors, civil society partners, and researchers, ensuring we reach the program outcomes.

Main Responsibilities:

• Manage and oversee translations and audios for each program, including coordination with local translators and ensuring quality control for both written and voice content.
• Support client programs deployment by configuring Ulula’s platform.
• Work closely with engineering, client services, and implementation teams to meet project deliverables.
• Support project setup, including coordinating timelines and milestones.
• Coordinate deployment tasks and deliverables depending on the project type, adhering to tight timelines.
• Perform quality control on Ulula’s platform and specific features, including virtual testing with local testers where we operate.
• Provide project updates to internal stakeholders regarding timelines and deliverables.
• Collaborate with the engineering team to resolve client issues promptly.
• Contribute to team innovation through ideas for process improvement and efficiency.
• Note: You will work with different internal teams globally, so your schedule will overlap at least 4 hours with the Toronto team during the first 4 months (Eastern Time Zone). Afterwards, you will overlap at least 2 hours two times a week.

Qualifications:

• Proficient in word processing, spreadsheets, database management, and digital tools/software.
• Proficient in English and another language.
• Experience managing multiple priorities and project coordination.
• Well-organized, detail-oriented, and capable of multitasking with excellent follow-up skills.
• Strong time management and organizational skills to meet deadlines.
• Excellent written and verbal communication skills with attention to detail.
• Ability to quickly and effectively assimilate knowledge.
• Works well under pressure and with remote teams.
• Ability to work independently to achieve specific goals.

What sets you apart:

• Experience with project management platforms like Monday.com, Jira, and Google Suite.
• Experience configuring, testing, and owning products in a software setting.
• Desire to learn and familiarize with modern technologies.
• Understanding of human rights issues in global supply chains.
• Ability to learn quickly and adapt.
• Self-motivated with tolerance for ambiguity and change.
• Passion for equality and safe workplaces.

Additional Information

Start date: July 2025
Full-time position
Location: Kuala Lumpur

In return, we offer:

• Support with office and IT equipment.
• Wellness allowance for mental and physical health.
• Access to mental health support.
• Referral bonus policy.
• Learning and development opportunities.
• Sustainability events and community involvement.
• Peer recognition program.
• Employee-led resource groups.
• Medical aid coverage per company policy.
• Hybrid work model.
• Work-from-abroad policy.
• Paid employee volunteer day.

Our hiring team looks forward to reviewing your CV and cover letter. Every application will receive a response. A new job with purpose awaits you!

Interested but don’t meet all criteria? Apply anyway! We value capable people regardless of background.

Need adjustments in the hiring process? Let us know. We support inclusive hiring for disabled, neurodiverse, and those with health conditions.

Our team’s strength comes from everyone’s uniqueness, founded on mutual respect. We are committed to equity, inclusion, and reducing bias. We do not tolerate discrimination based on protected characteristics. Please remove personal info such as photographs, marital status, religion, gender, nationality, and graduation dates from your application.