Senior Logistics, Customer Service Operations Controller

Hunters International Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Logistics Officer to enhance their transport logistics operations. In this pivotal role, you will coordinate shipments across various modes, ensuring exceptional service and communication with international customers. Your expertise in logistics will be crucial in managing documentation, troubleshooting issues, and collaborating with a diverse team. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and operational efficiency. If you thrive in fast-paced settings and are passionate about logistics, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in international transport logistics and freight forwarding.
• Proven track record in managing shipments across various transport modes.

Responsibilities

• Coordinate and monitor day-to-day shipments for international customers.
• Serve as the first point of contact for customers, ensuring efficient communication.

Skills

International Transport Logistics

Freight Forwarding

Communication Skills

Problem Solving

Organizational Skills

Education

Bachelor's degree in Transport Logistics

Bachelor's degree in Business Administration

Bachelor's degree in International Business

Tools

Microsoft Office

SAP

Job description

About the Company

Our client was founded in 2016 to serve the growing demands of logistics to internal and external customers in the Asia-Pacific region. Every customer and their individual situation is at the center of our offered solutions.

They are looking for a Senior Logistics Officer for their small transport logistics operation team in Malaysia. As part of a multicultural team, you will achieve exceptional service in cooperation with global forwarders and other stakeholders. You will be responsible for coordinating and monitoring day-to-day shipments for appointed international customers, acting as a single point of contact, and handling all modes of transport.

Responsibilities

1. Receive, book, track, and manage shipments in various modes of transport, primarily sea and air.
2. Monitor shipments and maintain status and visibility of shipments.
3. Handle and review all transport-relevant documents accurately and timely.
4. Serve as the first point of contact for customers, ensuring efficient communication.
5. Liaise with the company's appointed Logistics Service Provider (LSP) and shippers as intermediaries.
6. Troubleshoot by communicating with involved parties and resources to develop corrective action plans, and resolve incidents and complaints promptly.
7. Respond promptly to inquiries and requests within 24 hours or provide a status update on actions taken.
8. Support the review and development of standard operating procedures (SOPs), both internal and external.
9. Prepare and submit relevant reports to customers.
10. Collaborate with other departments locally and within the company's network.
11. Assist the Procurement Department with requests for quotes (RFQ), spot requests, and performance reviews of the appointed LSP.
12. Settle freight costs accurately and on time, and release them to the Logistics Service Provider.
13. Share market insights and customer information with the team and management.
14. Support any other related tasks as assigned.

Key Performance Indicators

1. Shipment volumes handled
2. Data quality levels
3. Customer satisfaction levels
4. Error ratio
5. Other KPIs as defined and agreed with management

Requirements

1. Minimum 5 years of professional experience in international transport logistics and freight forwarding.
2. Proven track record of handling and organizing shipments in modes such as sea, air, truck, rail, or express.
3. Solid understanding of shipping terms, documentation, and terminology.
4. Bachelor's degree in Transport Logistics, Business Administration, or International Business.
5. Effective written and oral communication skills in English; proficiency in Mandarin is highly welcomed.
6. Well-organized with IT-based day-to-day operations and able to work under pressure.
7. Proficiency in common applications such as Microsoft Office; SAP experience is a plus.
8. Excellent follow-through skills.
9. Ability to take ownership, demonstrate responsibility, and proactively solve problems.
10. Willing to work in and contribute to a diverse, international team.
11. Highly motivated, hardworking, self-driven, conscientious, and careful.
12. Proactive in identifying and fixing issues.

Remuneration

RM6,000 - RM9,000

Consultants in Charge

• Andrea Low | 0122013693 | [e-mail]