Relationship Manager, Trade Sales - Northern

AFFIN Group; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage and develop profitable relationships with customers in Transaction Banking. In this role, you will provide trade consultancy services, ensure high-quality delivery of trade products, and support regulatory compliance. You'll engage with customers through scheduled visits and calls, identifying their needs and proposing tailored solutions. This position offers a unique opportunity to influence the bank's growth while enhancing customer satisfaction and loyalty. Join a dynamic team where your contributions will drive success and innovation.

Qualifications

• Proven experience in managing customer relationships and trade products.
• Strong understanding of regulatory compliance and risk management.

Responsibilities

• Manage and develop profitable customer relationships in Transaction Banking.
• Conduct training on Trade Products and ensure compliance with regulations.

Skills

Customer Relationship Management

Trade Consultancy

Sales Opportunities Identification

Financial Supply Chain Knowledge

Training and Development

Education

Bachelor's Degree in Finance or Business

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Summary

To manage and develop profitable relationships with customers under the portfolio by managing customer trade growth, revenues, and utilization. To provide trade consultancy services to address customer needs and expectations, protect the Bank’s interests, and increase the Bank’s market share of the core business.

Job Requirements

• Ensure efficient, effective, and high-quality delivery of trade products to all internal & external customers by constant engagement and provide advisory.
• Manage and monitor customers’ trade utilizations and business relationships of Transaction Banking customers, identifying customer needs and sales opportunities by developing suitable proposals on products, services, and structures.
• Maintain excellent relationships and provide good support with customers through scheduled visits and calls, addressing customer requirements and proposing solutions to Relationship Managers.
• Ensure the interests of the bank are protected from any losses through exercising due care and diligence in discharging duties and strict adherence to internal procedures and audit requirements.
• Conduct training on Trade Products, E-Trade, Financial Supply Chain (FSC), and other trade solutions to internal/external customers.
• Provide Trade Sales activities reports, such as Pipeline Report, E-Trade, FSC, etc., on a weekly/monthly/quarterly basis.
• Support the bank’s regulatory requirements in compliance with Notices under Foreign Exchange Administration Rules, including transaction monitoring, reporting suspicious transactions, and staff training.
• Support BCP/DRP activities to ensure uninterrupted services to customers in the event of a disaster.
• Support product development, system enhancement, process improvement, and control.
• Participate in projects and any other tasks or assignments as requested by superiors.