Assistant Store Manager - Maje

SMCP Asia Limited; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading fashion retail company is seeking a dedicated brand ambassador to manage client relationships and operations. The ideal candidate will have extensive experience in retail management, a passion for fashion, and strong leadership skills. Responsibilities include achieving sales targets, ensuring compliance with operational processes, and developing team members. This role offers an opportunity to lead a dynamic team in a vibrant retail environment.

Qualifications

• Minimum 8 years of related experience, including at least 3 years as a shop-in-charge.
• Candidates with less experience may be considered for Assistant Store Manager.

Responsibilities

• Deliver excellent client experience and promote the brand.
• Lead the team to achieve sales targets and KPIs.
• Collaborate with HR for recruiting and training talents.

Skills

Leadership

Interpersonal Skills

Organizational Skills

Business Acumen

Sales

Client-Centric

Education

Secondary Education

Job description

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Responsibilities

• As a brand ambassador of SMCP, deliver excellent client experience, embody its image to promote the brand and the collection with solid production knowledge and storytelling.

CRM

• Build and maintain long-term relationships with clients.
• Monitor and support the team in CRM management.
• Lead the team to achieve sales targets and KPIs to maximize business.
• Be proactive in reacting to business needs with corrective actions.

Operations

• Ensure team compliance with operational processes (cash register, stock, visual merchandising).
• Handle internal communications regarding compliance.
• Guarantee the security and safety of the team and goods.
• Manage all sales-related reports.

People Management

• Collaborate with HR for recruiting and training talents.
• Analyze team performance, motivate, coach, and develop team members.
• Handle people-related issues and reviews promptly.

Requirements

• Secondary education graduate.
• Minimum 8 years of related experience, including at least 3 years as a shop-in-charge, preferably in fashion retail (ready-to-wear).
• Client-centric with a passion for fashion.
• Strong leadership, interpersonal, organizational skills, and business acumen.
• Sales and KPI driven, able to work under pressure and aim higher.
• Candidates with less experience may be considered for Assistant Store Manager.

Additional Questions

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