Data Entry/Validation Officer

Boardroom; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated professionals to join their dynamic team in Malaysia. This role offers the chance to engage with a diverse client base while ensuring compliance with ASX and CHESS regulations. You will be responsible for managing shareholder inquiries, validating transactions, and enhancing service delivery standards. If you thrive in a fast-paced environment and possess strong communication and organizational skills, this opportunity is perfect for you. Join a forward-thinking company that values professional development and offers exposure to various cultures across the region.

Qualifications

• Extensive knowledge of ASX listing rules, CHESS, and key ASIC requirements.
• Excellent verbal and written communication skills.
• Minimum diploma/degree in related disciplines.

Responsibilities

• Prompt response to shareholder requests and queries.
• Accurate validation of security holder transactions.
• Ensuring compliance with industry standards.

Skills

ASX Listing Rules

CHESS Knowledge

Microsoft Office

Communication Skills

Time Management

Problem-Solving

Education

Diploma/Degree in Related Disciplines

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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• Prompt response to shareholder requests and queries in a timely manner.

• Accurate validation of security holder transactions, deceased estate transmissions, and other SRA forms.

• Accurate validation of proxy forms.

• Ensuring that holdings are registered in accordance with CHESS rules on registration.

• Ensuring compliance with industry standards and market obligations.

• Timely and orderly batching of work to assist data entry in processing documents effectively and to ensure that all appropriate actions have been responded to on documents received.

• Performing (Histories) reconciliations on past and nil holdings, as well as variable holdings on request by shareholders.

• Working closely with the Call Centre, Corporate Actions, and Managers of Client Services (Listed business) to coordinate replacement of cheque requests, ensuring timely communication of client initiatives in the marketplace.

• Providing outbound calling to clients/participants to assist with query resolution within processes.

• Dealing with front-door shareholder inquiries in a professional manner.

• Identifying and flagging opportunities to create more efficient procedures for CSO tasks and working with managers to initiate these.

• Producing rejection letters for shareholders' validated documents that do not meet ASX, CHESS, Registry, and Corporation Act Rules, and providing additional information at shareholders' request to assist in processing specified documents.

• Maintaining high service outcomes to achieve and exceed service delivery standards.

• Ensuring high-standard communication from your department to other departments to keep all stakeholders informed about your department’s activities.

• Delivering all Platinum services to a high standard within the agreed timeframe.

• Escalating all potential issues with Platinum service delivery to your manager immediately.

• Promptly logging all incidents and complaints impacting clients, investors, and BoardRoom into the CAMMS portal within 24 hours of detection.

• Investigating and closing incidents and complaints promptly, with updates in CAMMS within 72 hours and closure within 1 week.

Requirements:

• Extensive knowledge of ASX listing rules, CHESS, and key ASIC requirements.

• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.

• Minimum diploma/degree in related disciplines.

• Excellent verbal and written communication skills.

• Excellent time management, organizational, problem-solving, and prioritization skills.

• Willing to work under Australian working hours and observe Australian public holidays.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?

Boardroom Group is one of Asia Pacific’s leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong, and Australia.

We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll, and taxation to a large client base of public-listed, private companies, and multinational corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity for professional development through exposure to clients and cultures across the region.