Player Support Executive (Japanese Speaker)

PEOPLE PROFILERS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Player Support Executive who is proficient in Japanese and English. This exciting role involves providing exceptional customer support and resolving technical issues across multiple platforms, including email, chat, and phone. The ideal candidate will have a passion for gaming and a strong ability to communicate effectively with customers. Join a dynamic team where your gaming knowledge and customer service skills will make a significant impact in enhancing user experience. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Proficient in Japanese (JLPT N3) and English communication.
• Strong customer service and technical troubleshooting skills.

Responsibilities

• Provide customer support via various online platforms.
• Identify and resolve technical issues for customers.
• Analyze trends in customer problems and provide feedback.

Skills

Japanese Communication

English Communication

Customer Service Skills

Technical Troubleshooting

Gaming Knowledge

Analytical Skills

Job description

Player Support Executive (Japanese Speaker)

Job Description:

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customers computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

REQUIREMENTS

• Proficient in both verbal and written communication skills in Japanese (JLPT N3)and English.
• Ability to communicate Japanese via email/chat/phone (required to liaise with Japanese speaking customers).
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamers perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
• Ability to solve and analyse information accurately with appropriate speed and guidelines.
• Team player.
• Those with strong interest in games are preferred.