Service Desk Analyst

Axiom Technologies; Penang; On-site; MYR 30,000 - 45,000; Full time

Job summary

Axiom Technologies is seeking an IT Support Specialist to provide exceptional service in desktop computing environments. The ideal candidate will have strong technical skills, excellent customer service abilities, and experience with various operating systems. This role requires a proactive approach to problem-solving and the ability to work independently as well as part of a team.

Qualifications

• 3+ years of relevant experience in IT support.
• Excellent end-user computing skills.

Responsibilities

• Provide onsite/on-call assistance to end-users.
• Troubleshoot and install hardware/software.

Skills

Customer Service

Problem Solving

Analytical Skills

Time Management

Tools

SCCM

Active Directory

Microsoft Office

Windows OS

Job description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

Personal Attributes:

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC Laptop hardware
• PC Laptop peripherals, including printers
• Mobile devices

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

Experience in a similar role

• 3+ years of relevant experience.