Customer Service Executive

B2B Commerce (M) Sdn Bhd; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Executive to enhance client interactions and support. In this role, you will guide suppliers and buyers, troubleshoot issues, and maintain high service quality. Your effective communication skills in Mandarin, English, and Bahasa Malaysia will be essential in providing exceptional service. Join a vibrant team where your contributions will directly impact customer satisfaction and service improvement. If you are passionate about customer service and thrive in a dynamic work environment, this opportunity is perfect for you.

Qualifications

• Minimum Diploma qualification required.
• 2-3 years of experience in Helpdesk or Call Centre is preferred.

Responsibilities

• Guide suppliers and buyers on portal usage and processes.
• Troubleshoot and resolve supplier issues related to system accessibility.
• Maintain service quality levels and handle issues timely.

Skills

Customer Service

Effective Communication

Problem Solving

Teamwork

Adaptability

Education

Diploma

Tools

Microsoft Office

Job description

Ensure incidents are logged and updated in the helpdesk ticketing system.

Learn and achieve a good understanding of product features.

Guide suppliers and buyers on portal usage and processes.

Provide service provisioning and training for suppliers.

Assist buyers and suppliers with enquiries on business/trading processes.

Respond to inbound and outbound calls professionally, providing solutions and advice where appropriate.

Troubleshoot and resolve supplier issues related to system accessibility.

Maintain service quality levels and ensure all issues are handled in a timely manner.

Escalate clients' requests and complaints to appropriate specialists.

Update clients about the status of their requests and feedback.

Gather client feedback, identify problem trends, and report to supervisors for discussion or service improvement.

Perform other related duties on an ad hoc basis.

Requirements:

• Candidate must possess at least a Diploma in any field.
• At least 2-3 years of working experience in a related field (Helpdesk or Call Centre) is an advantage.
• Preferably executives specializing in Customer Service or equivalent.
• Must be able to speak Mandarin, English, and Bahasa Malaysia.
• Effective communication skills, both written and verbal.
• Ability to adapt to a dynamic work environment and respond to evolving product inquiries.
• Courteous with a strong customer service orientation.
• Ability to work as part of a team and independently.
• Knowledge of Microsoft Office applications.

Additional Information:

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Your application will include questions about your right to work in Malaysia, expected salary, qualifications, Mandarin skills, customer service experience, and call centre experience.

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