Manager, Client Services

NielsenIQ; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader for their Customer Success Team. This role involves guiding a team of analysts to deliver actionable insights and foster strong client relationships. You will play a crucial part in understanding client needs and crafting compelling presentations that drive strategic goals. The company offers a flexible working environment and excellent training opportunities, making it an ideal place for those passionate about data storytelling and client engagement. Join a forward-thinking organization that values diversity and inclusion while delivering top-notch analytics services.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning access

Employee Assistance Program (EAP)

Qualifications

• 5+ years in consumer insights or data analytics.
• Experience in market research industries preferred.
• Strong relationship-building and presentation skills.

Responsibilities

• Lead a team to deliver high-quality insights.
• Build relationships with senior client stakeholders.
• Conduct client training on analytics and insights.

Skills

Data Analytics

Consumer Insights

Project Management

Presentation Skills

Relationship Building

Problem Solving

Education

Graduate or Postgraduate Degree

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Company Description

NIQ GFK CMI’s Customer Success Team is focused on delivering world-class insights and reports to clients, striving for a high level of customer satisfaction and advocacy.

Customer Success is NIQ GFK’s key department, instrumental for the company’s success.

A successful candidate will establish strong relationships with clients and colleagues, becoming a trusted partner working with various client teams including marketing, sales, and category management.

You will need to understand client needs and create presentations that help achieve their strategic and tactical goals.

If data storytelling excites you but you lack data knowledge, contact us. We offer excellent training to ensure understanding of our products and analysis methods.

Responsibilities

1. Lead a team of 3-5 analysts to deliver high-quality, actionable insights.
2. Build and maintain strong relationships with senior client stakeholders.
3. Coach and develop team members, encouraging innovative approaches to client briefs.
4. Manage internal stakeholders and projects to meet client requirements and deliver top-quality services.
5. Share best practices and industry knowledge across teams.
6. Deliver analytics and insights services, and conduct client training on products such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper, and Qualitative research.
7. Ensure research and analytics are flawless and meet client expectations.
8. Identify opportunities during client engagements and coordinate with Account Development for pursuit.
9. Understand client business priorities and how our services support their goals.
10. Craft compelling insights and provide clear, actionable recommendations to help clients grow their business.

Job Requirements

• Graduate or Postgraduate with 5+ years' experience in consumer insights, data analytics, or research.
• Experience in consumer or market research industries is preferred.
• Knowledge of data analytics industry, products, and solutions like Brand Health, Segmentation, Usage & Attitudes, Customer Experience, and Shopper solutions.
• Awareness of market trends and their impact on customers.
• Ability to adapt to different markets, languages, and systems.
• Customer-centric mindset.
• Excellent time management and project delivery skills.
• Problem-solving and solutions-oriented approach.
• Engaging presentation skills.
• Strong relationship-building skills, both internally and with clients.
• Excellent verbal and written communication skills.
• Experience working in analytical environments.
• Coaching or managerial experience.
• Positive, creative approach to problem-solving.
• Proficiency in tools like Microsoft Excel and PowerPoint.

Qualifications

Candidate must be located within Malaysia and be a resident of the country/region.

Additional Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning access
• Employee Assistance Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering comprehensive insights into consumer behavior and growth opportunities. In 2023, NIQ merged with GfK, expanding its global reach. Operating in over 100 markets and covering more than 90% of the world's population, NIQ provides advanced analytics through state-of-the-art platforms. NIQ is part of Advent International.

For more information, visit NIQ.com

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Diversity, Equity, and Inclusion

NIQ is committed to reflecting diversity within its workforce and embedding inclusion across all aspects of its operations. We welcome candidates who share this mission. We are an Equal Opportunity Employer, making decisions regardless of race, religion, gender, sexual orientation, or other protected classes. Learn more at: https://nielseniq.com/global/en/news-center/diversity-inclusion