Line Manager Advisory Team Lead

-; Kuala Lumpur; Hybrid; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Line Manager Advisory Team Leader to provide essential consultation and coaching to line managers. In this pivotal role, you will facilitate the resolution of HR queries, ensuring that diversity and inclusion are integral to the people management strategy. You will lead a team of advisors, leveraging data insights to identify efficiencies and enhance service quality. This role offers a blend of office and remote work, fostering an environment where your contributions will drive meaningful change and support the overall business strategy. Join a culture that values respect, diversity, and achievement.

Benefits

Health insurance

Medical care

Social engagement opportunities

Qualifications

• 5+ years of experience in P&C with a focus on Employee Relations.
• Strong knowledge of HR policies and labor legislation.

Responsibilities

• Provide consultation and advice to line managers on HR policies.
• Coach line managers to enhance engagement and resolve queries.

Skills

Employee Relations

Coaching

Diversity and Inclusion

CRM Systems

Reporting & Analytics

Education

Bachelor's degree in Business Administration

Bachelor's degree in Human Resources

Tools

Salesforce

MS Office

Job description

Job Description:

Role synopsis:

The Line Manager Advisory Team Leader provides business-facing consultation and advice to individual line managers. They facilitate resolution of everyday queries and coaching to drive engagement, pre-empting and resolving line manager inquiries on policy and informal ER cases.

• Deliver reliable, compliant, secure P&C operations in support of the business.
• Coach line managers to ensure that diversity and inclusion are foundational to the P&C people plan and supported throughout all people management activities.
• Lead and coach a team of co-located Line Manager Advisors and act as a span-breaker for the LMA Manager.

Role accountabilities:

• Deliver reliable, compliant, secure P&C operations in support of the business.
• Provide business-facing consultation advice to business leaders, facilitate resolution of queries, and coach to drive engagement, pre-empting and resolving employee relations (ER) cases, ensuring diversity and inclusion are core to the P&C people plan and all management activities.
• Understand the business population supported.
• Leverage data insights relevant to the supported business.
• Identify efficiencies and opportunities for alignment across P&C teams by connecting best practices.
• Act as a point of escalation for complex queries requiring further guidance.
• Coach and guide LM advisors to enhance service quality, foster productivity and collaboration, and provide timely feedback.

Key tasks:

• Serve as the first contact for Line Managers regarding people management queries.
• Advise on policies and processes specific to the group or entity.
• Challenge and coach Line Managers on cyclical policy activities, recognizing business differentiation.
• Handle the majority of queries across P&C activities, referring managers back to tier 0 when appropriate, and act as a gatekeeper for tier 2/3 services.
• Ensure correct process channels are followed, promoting self-service where possible.
• Prioritize guidance through tickets using Salesforce, acting as a point of contact until resolution.
• Review and amend transactions across the P&C technology landscape to ensure data accuracy.
• Adhere to service level agreements (SLAs).
• Identify opportunities for operational efficiencies and continuous improvement.
• Maintain knowledge of policies, standards, and processes.
• Stay informed on business context, people strategy, and relevant location-specific considerations like labor relations and works councils.

Required Qualifications:

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Over 5 years of relevant P&C experience.
• Broad and deep knowledge across HR areas; capable of providing advice and coaching.
• Experience in Employee Relations case-work.
• Proven ability in talent management, ER, and effective business partnership.
• Knowledge of labor legislation and HR solutions.
• Proficient in CRM systems, MS Office, and Reporting & Analytics tools.
• Experience with organizational change and working in matrix organizations.

Additional Information:

• bp offers a culture of respect, diversity, and achievement, with opportunities for social engagement, learning, and benefits including health insurance and medical care.
• We are an equal opportunity employer valuing diversity and non-discrimination.

Travel Requirement:

Up to 10% travel expected.

Relocation Assistance:

Not available for this role.

Remote Type:

Hybrid of office and remote work.

Skills & Disclaimer:

We value diversity and provide accommodations for accessibility needs during the recruitment process. Employment may be contingent upon compliance with local policies, including background checks and health screenings.