Customer Service Expert (Remote, Contract)

INFUSE; Ipoh; Remote; MYR 20,000 - 100,000; Full time

Job summary

INFUSE seeks a passionate Client Success Specialist to enhance client satisfaction and drive company success. The role involves building relationships, ensuring timely delivery of solutions, and addressing client needs. Join a supportive community that values your contributions and fosters professional growth.

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs.
• Identify and develop opportunities within the territory.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Job description

OUR HIRING PROCESS:

1. We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We believe machines cannot evaluate your application as effectively as our experienced recruiting professionals—every person is unique. We promise a fair and detailed assessment of your candidacy.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit for the team.
3. You will then be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire without a face-to-face meeting or via Zoom. You will be invited to a live meeting or Zoom session with our INFUSE team.
4. Once all steps are completed, if we are interested, we will discuss the offer with you. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members as family and want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, see our Privacy Policy.

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly impact our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. INFUSE is known as a beloved employer that values employee satisfaction and fosters a supportive community where everyone feels valued. Join us to build meaningful connections and make a positive difference for our clients.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions according to client needs and objectives
• Communicate progress of initiatives to stakeholders
• Identify and develop opportunities within the territory, collaborating with sales for growth
• Address challenging client requests or escalations as needed
• Assist with administrative and operational tasks, such as data entry, updating systems, or managing schedules

Requirements:

• Proven experience managing client relationships, preferably in hospitality, client success, or sales
• Strong communication and interpersonal skills
• Ability to handle multiple tasks with attention to detail in a fast-paced environment
• Empathetic understanding of client needs and effective problem-solving skills

If you are passionate about building relationships and delivering excellent client service, we invite you to apply. Join INFUSE and be part of a team that values your contributions and makes a difference. Submit your application today!